# Wise Home Care Limited

Wise Home Care Limited is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/09/2022

## Practical info

- Postcode: DE21 6SY
- Registered manager: Ndemanga, Pikelele
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 30/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-12
- Finding
  - Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independence
  - Published: 2022-10-12

### effective

- Finding
  - Supporting people to eat and drink enough; working with other agencies; accessing healthcare
  - Published: 2022-10-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-12

### Other

- Finding
  - Evidence: End of life care preferences recorded with DNACPR/ReSPECT forms in place where relevant.
  - Published: 2022-10-12
- Finding
  - Evidence: Registered manager worked with healthcare professionals (e.g. GPs, occupational therapists) to support people's needs.
  - Published: 2022-10-12
- Finding
  - Evidence: Care calls took place within agreed timeframes supported by a live tracker.
  - Published: 2022-10-12
- Finding
  - Evidence: Personalised care with regular staff team enabling consistency; care plans reflected people's choices.
  - Published: 2022-10-12
- Finding
  - Evidence: Staff followed infection prevention and control procedures including COVID-19 guidance and PPE use.
  - Published: 2022-10-12
- Finding
  - Evidence: Medicines were managed safely by trained staff with competency assessments.
  - Published: 2022-10-12
- Finding
  - Evidence: People and relatives spoke highly of staff and management; staff described as polite, caring and friendly.
  - Published: 2022-10-12
- **leadership** _(moderate)_
  - Evidence: The registered manager who was also the provider had not ensured their responsibility to keep people safe through safe recruitment practices was met.
  - Published: 2022-10-12
- **record_keeping** _(minor)_
  - Evidence: Systems were not in place to ensure all records, such as care plans included a date that they were written. This makes it difficult to know if the care plans are up to date and valid.
  - Published: 2022-10-12
- **governance** _(moderate)_
  - Evidence: Although the audits undertaken had identified some areas for improvement, they had not been effective in identifying the areas for improvement that we found.
  - Published: 2022-10-12
- **staff_training** _(moderate)_
  - Evidence: The registered manager and one staff member had received training in the MCA. However, further training was needed.
  - Published: 2022-10-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-12
- Finding
  - Using medicines safely
  - Published: 2022-10-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-12
- Finding
  - Staffing and recruitment
  - Published: 2022-10-12

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-10-12
- Finding
  - Promoting a positive culture; engaging and involving people; duty of candour
  - Published: 2022-10-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4722871171

HomeCare Compass is an independent guide and is not affiliated with the CQC.