# Somcare Agency Limited

Somcare Agency Limited is a CQC-regulated home-care agency in Hayes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/08/2025

## Practical info

- Postcode: UB3 4DD
- Registered manager: Hussein, Ayan
- Local authority: Hillingdon
- Region: London
- City: Hayes
- Last CQC check: 22/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and linguistic matching
  - Published: 2020-01-29
- Finding
  - Dignity, respect and kindness
  - Published: 2020-01-29
- Finding
  - Accessible information and communication support
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and healthcare needs recording
  - Published: 2020-01-29
- Finding
  - Staff training and development
  - Published: 2020-01-29
- Finding
  - Care needs assessment and care planning
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: End of life care planning in place, including recording of DNACPR wishes and staff training in bereavement.
  - Published: 2021-04-07
- Finding
  - Evidence: Regular monitoring calls, surveys, spot checks, and audits formed a robust quality assurance framework.
  - Published: 2021-04-07
- Finding
  - Evidence: Registered manager described as highly responsive, person-centred, and knowledgeable by people, staff, and external professionals.
  - Published: 2021-04-07
- Finding
  - Evidence: Provider proactively arranged language-appropriate COVID-19 vaccine information sessions for hesitant staff.
  - Published: 2021-04-07
- Finding
  - Evidence: Strong safeguarding procedures with examples of staff identifying and reporting concerns to appropriate authorities.
  - Published: 2021-04-07
- Finding
  - Evidence: Reablement service praised by people for supporting independence following hospital discharge.
  - Published: 2021-04-07
- Finding
  - Evidence: Sufficient staffing with timely visits; staff allocated to small geographic areas to minimise travel time.
  - Published: 2021-04-07
- Finding
  - Evidence: Robust risk assessments including detailed fact sheets about medical conditions were accessible to staff at people's homes.
  - Published: 2021-04-07
- Finding
  - Evidence: Medicines were managed safely with monthly audits, competency assessments, and consent procedures in place.
  - Published: 2021-04-07
- Finding
  - Evidence: People received personalised care reflecting their needs and preferences, with care workers matched to people's preferred languages and cultures.
  - Published: 2021-04-07
- Finding
  - Evidence: Training covered medicines, safeguarding, health and safety, food hygiene and MCA, reflecting Care Certificate standards.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager was accessible and responsive to concerns raised by relatives and care workers.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care plan detail
  - Published: 2020-01-29
- Finding
  - End of life care planning
  - Published: 2020-01-29

### safe

- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Staffing and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Risk assessment and risk management
  - Published: 2020-01-29

### well_led

- Finding
  - Staff supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Leadership accessibility and responsiveness
  - Published: 2020-01-29
- Finding
  - Audit and quality monitoring systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4718246247

HomeCare Compass is an independent guide and is not affiliated with the CQC.