# Inmind community Support Services Limited

*Operated by Inmind Community Support Services Limited.*

Inmind community Support Services Limited is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: WS1 1TJ
- Registered manager: Stewart, Keshia
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 09/May/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Lessons had been learnt following recent events and an action plan was in place, including independent oversight of recruitment.
  - Published: 2022-08-12
- Finding
  - Evidence: Staff felt supported by the registered manager who was open and transparent during the inspection.
  - Published: 2022-08-12
- Finding
  - Evidence: Effective infection prevention and control measures were in place with plentiful PPE and COVID-19 testing.
  - Published: 2022-08-12
- Finding
  - Evidence: Medicines were managed safely and audits were in place to identify errors or areas for action.
  - Published: 2022-08-12
- Finding
  - Evidence: Recruitment checks including DBS and references were completed to ensure staff were safe to work with people.
  - Published: 2022-08-12
- Finding
  - Evidence: People felt safe when supported by staff in their own home and were supported by a consistent group of staff.
  - Published: 2022-08-12
- **safeguarding** _(moderate)_
  - Evidence: the registered manager had failed to notify CQC of a safeguarding concern that had been bought to their attention. This was immediately rectified during the inspection.
  - Published: 2022-08-12
- **leadership** _(moderate)_
  - Evidence: Due to staffing pressures, the registered manager was unable to effectively monitor call delivery, oversee staff supervisions and spot checks, review people's care, ensure care records were up to date.
  - Published: 2022-08-12
- **complaints_handling** _(moderate)_
  - Evidence: Not all people using the service were confident their concerns would be dealt with... 'I have recently sent an email but have had no response, so communication is not the best.'
  - Published: 2022-08-12
- **communication_with_families** _(moderate)_
  - Evidence: The provider did not have effective communication systems to ensure people could contact management to raise any concerns or discuss their packages of care.
  - Published: 2022-08-12
- **staff_competency** _(moderate)_
  - Evidence: Staff had received training in how to support people with their medication but checks on their practice had not taken for over 12 months.
  - Published: 2022-08-12
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff had not received supervision and their competencies had not been assessed for over 12 months.
  - Published: 2022-08-12
- **record_keeping** _(moderate)_
  - Evidence: Care records did not always hold the most up to date information regarding people and their care needs.
  - Published: 2022-08-12
- **care_planning** _(moderate)_
  - Evidence: Care plans and risk assessments did not always provide staff with the up to date information regarding people's needs.
  - Published: 2022-08-12
- **missed_or_late_visits** _(critical)_
  - Evidence: The lateness can vary up to 30 minutes. On one occasion it went up to an hour... Some carers are staying six or seven minutes then writing on their app that they have done everything.
  - Published: 2022-08-12
- **staffing_levels** _(critical)_
  - Evidence: The provider failed to ensure sufficient staff were available to deliver care to people at agreed times specified in their care plans.
  - Published: 2022-08-12
- **governance** _(critical)_
  - Evidence: Systems and processes to ensure monitoring and oversight of the quality and safety of the service were not operating effectively. Audits and quality assurance checks did not identify the issues found on inspection.
  - Published: 2022-08-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-12
- Finding
  - Using medicines safely
  - Published: 2022-08-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-12
- Finding
  - Staffing and recruitment
  - Published: 2022-08-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4704543143

HomeCare Compass is an independent guide and is not affiliated with the CQC.