# Expertise Homecare Ashford and Canterbury

*Operated by Capella Care Limited.*

Expertise Homecare Ashford and Canterbury is a CQC-regulated home-care agency in Canterbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2020

## Practical info

- Postcode: CT4 8DR
- Registered manager: Dibble, Zoe
- Local authority: Kent
- Region: South East
- City: Canterbury
- Last CQC check: 14/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff worked in partnership with healthcare professionals to provide joined-up care
  - Published: 2023-04-14
- Finding
  - Evidence: People and relatives well informed via phone and portal; family communication rated highly
  - Published: 2023-04-14
- Finding
  - Evidence: Effective audit and governance systems identifying improvements, including reduction in medicine errors
  - Published: 2023-04-14
- Finding
  - Evidence: Positive culture with strong leadership described as approachable and knowledgeable
  - Published: 2023-04-14
- Finding
  - Evidence: Robust risk assessments with detailed guidance in care plans
  - Published: 2023-04-14
- Finding
  - Evidence: Medicines managed safely with guidance for 'as and when' medicines and reduced errors after new system introduced
  - Published: 2023-04-14
- Finding
  - Evidence: Staff had training in safeguarding and understood responsibilities to report concerns
  - Published: 2023-04-14
- Finding
  - Evidence: Sufficient staff recruited to meet people's needs and keep them safe
  - Published: 2023-04-14
- **staffing_levels** _(minor)_
  - Evidence: people and staff told us they were not always given sufficient travel time between visits, and this could make staff late for the next visits.
  - Published: 2023-04-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4696954830

HomeCare Compass is an independent guide and is not affiliated with the CQC.