# Comfort Care Recruitment and Training Limited

Comfort Care Recruitment and Training Limited is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/05/2022

## Practical info

- Postcode: CR0 1NG
- Registered manager: Ozour, Benson
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 25/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-25
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-25

### Other

- Finding
  - Evidence: Engagement with local authority provider forum for continuous learning
  - Published: 2022-05-25
- Finding
  - Evidence: Registered manager aware of CQC registration requirements and duty of candour
  - Published: 2022-05-25
- Finding
  - Evidence: Effective complaints process with concerns dealt with quickly
  - Published: 2022-05-25
- Finding
  - Evidence: Privacy, dignity and independence respected by staff
  - Published: 2022-05-25
- Finding
  - Evidence: Person-centred care plans reflecting cultural and religious preferences
  - Published: 2022-05-25
- Finding
  - Evidence: Care delivered in line with the Mental Capacity Act, with the person involved in decisions
  - Published: 2022-05-25
- Finding
  - Evidence: Staff knowledgeable and supported by the registered manager, with accessible communication
  - Published: 2022-05-25
- Finding
  - Evidence: Consistent staffing reported by the person using the service
  - Published: 2022-05-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-25
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-05-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs
  - Published: 2022-05-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-25
- Finding
  - Using medicines safely
  - Published: 2022-05-25
- Finding
  - Staffing and recruitment
  - Published: 2022-05-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-25

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-05-25
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
  - Published: 2022-05-25
- Finding
  - Managers and staff clear about roles, quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-05-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4677718030

HomeCare Compass is an independent guide and is not affiliated with the CQC.