# Adriel Care Limited

Adriel Care Limited is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/02/2023

## Practical info

- Postcode: BH14 0AX
- Registered manager: Jabangwe, Donald
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 14/Feb/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-16
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-16

### Other

- Finding
  - Evidence: Quality assurance processes including audits of medication, care planning, and staff records with follow-up action.
  - Published: 2023-02-16
- Finding
  - Evidence: Registered manager proactively engaged with learning disability and autism training in line with national requirements.
  - Published: 2023-02-16
- Finding
  - Evidence: Good infection prevention and control practices with adequate PPE supplies.
  - Published: 2023-02-16
- Finding
  - Evidence: Effective recruitment process including DBS checks, references and proof of right to work.
  - Published: 2023-02-16
- Finding
  - Evidence: Computerised care planning system introduced, improving transparency and accountability to people and relatives.
  - Published: 2023-02-16
- Finding
  - Evidence: Strong complaints handling with management investigating concerns promptly and acting on family feedback.
  - Published: 2023-02-16
- Finding
  - Evidence: Robust medicines management including computerised alerts for missed doses and annual competency assessments.
  - Published: 2023-02-16
- Finding
  - Evidence: People and relatives felt safe with staff they had come to trust, with consistent small teams providing care.
  - Published: 2023-02-16
- **consent_capacity** _(minor)_
  - Evidence: The policies and systems in the service required review and updating to support this practice.
  - Published: 2023-02-16
- **person_centred_care** _(moderate)_
  - Evidence: assessments and care plans followed a format typical of domiciliary care for older or physically frail people...whilst people's care was individualised and their needs were met.
  - Published: 2023-02-16
- **safeguarding** _(minor)_
  - Evidence: policies for safeguarding adults and children...did not reference local multi-agency safeguarding policies and procedures and did not include correct contact details for making safeguarding referrals.
  - Published: 2023-02-16
- **care_planning** _(moderate)_
  - Evidence: assessments and care plans did not focus on people's strengths as is best practice for people with a learning disability and autistic people, nor reference the principles of positive behaviour support.
  - Published: 2023-02-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-16
- Finding
  - Staffing and recruitment
  - Published: 2023-02-16
- Finding
  - Using medicines safely
  - Published: 2023-02-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-16

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-467529592

HomeCare Compass is an independent guide and is not affiliated with the CQC.