# Rosebud Homecare Ltd

*Operated by Rosebud Homecare Limited.*

Rosebud Homecare Ltd is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/08/2023

## Practical info

- Postcode: MK6 5DL
- Registered manager: Armstrong-Richards, Karen
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 10/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-10

### Other

- Finding
  - Evidence: Accidents and incidents were reported and learning was communicated to staff promptly.
  - Published: 2023-08-10
- Finding
  - Evidence: People, relatives and staff were positive about the service and the care provided.
  - Published: 2023-08-10
- Finding
  - Evidence: Electronic call scheduling system in place to monitor staff punctuality and take action if staff were late.
  - Published: 2023-08-10
- Finding
  - Evidence: People's needs were assessed before care commenced and care plans contained personalised information.
  - Published: 2023-08-10
- Finding
  - Evidence: Staff received appropriate training including catheter care, moving and positioning, and infection control.
  - Published: 2023-08-10
- Finding
  - Evidence: Medicine administration records were completed accurately and regularly checked.
  - Published: 2023-08-10
- Finding
  - Evidence: People felt safe and staff understood risks; recruitment practices included DBS checks, references and ID checks.
  - Published: 2023-08-10
- **care_planning** _(moderate)_
  - Evidence: Some risk assessments had not been fully completed.
  - Published: 2023-08-10
- **governance** _(minor)_
  - Evidence: The current CQC rating of the service was not displayed within the service. Services are required by law to display their ratings to meet regulations.
  - Published: 2023-08-10
- **governance** _(moderate)_
  - Evidence: Systems, processes and information were not always consistent, or easy to access. The format used to document information was not always the same in people's files.
  - Published: 2023-08-10
- **record_keeping** _(moderate)_
  - Evidence: Systems and processes were not in place to evidence how care plans and risk assessments were dated and reviewed. Some risk assessments and care plans were not dated.
  - Published: 2023-08-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-10
- Finding
  - Using medicines safely
  - Published: 2023-08-10
- Finding
  - Staffing and recruitment
  - Published: 2023-08-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-466449709

HomeCare Compass is an independent guide and is not affiliated with the CQC.