# Chantry Court

*Operated by Chantry Court Care Ltd.*

Chantry Court is a CQC-regulated home-care agency in Westbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 17/01/2020

## Practical info

- Postcode: BA13 3FE
- Registered manager: Davis, Abbie
- Local authority: Wiltshire
- Region: South West
- City: Westbury
- Last CQC check: 21/Sep/2021 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-03

### Other

- Finding
  - Evidence: Person-centred culture promoted by registered manager with good understanding of duty of candour
  - Published: 2022-04-03
- Finding
  - Evidence: Effective quality assurance systems including mock inspections and satisfaction surveys
  - Published: 2022-04-03
- Finding
  - Evidence: Practice aligned with Mental Capacity Act principles and best interest decision-making
  - Published: 2022-04-03
- Finding
  - Evidence: Staff received regular training, induction shadowing and supervision
  - Published: 2022-04-03
- Finding
  - Evidence: Good infection prevention and control measures during COVID-19 pandemic
  - Published: 2022-04-03
- Finding
  - Evidence: Effective recruitment procedures with DBS checks and full employment history
  - Published: 2022-04-03
- Finding
  - Evidence: Robust risk assessments balancing safety and independence, including COVID-19 risks
  - Published: 2022-04-03
- Finding
  - Evidence: Safe medicines management with fully completed MAR charts and regular checks
  - Published: 2022-04-03
- Finding
  - Evidence: Improvements made since last inspection; no longer in breach of regulations
  - Published: 2022-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03

### well_led

- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-04-03
- Finding
  - Promoting a positive culture and duty of candour
  - Published: 2022-04-03
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-466337088

HomeCare Compass is an independent guide and is not affiliated with the CQC.