# Baobab Care UK Limited

Baobab Care UK Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/07/2023

## Practical info

- Postcode: B12 0NQ
- Registered manager: Brown, Yvonne
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 14/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Families were actively engaged during transitions and kept informed of incidents relating to their loved ones.
  - Published: 2023-07-14
- Finding
  - Evidence: Cultural competency was embedded; staff described respecting dietary, religious, and lifestyle preferences without compromise.
  - Published: 2023-07-14
- Finding
  - Evidence: Service improved its well-led rating from Requires Improvement to Good since the previous inspection.
  - Published: 2023-07-14
- Finding
  - Evidence: Well-led culture with accessible, approachable management; open-door policy and clear whistleblowing processes in place.
  - Published: 2023-07-14
- Finding
  - Evidence: Strong multi-agency working with healthcare professionals was praised; one professional noted the service 'goes above and beyond'.
  - Published: 2023-07-14
- Finding
  - Evidence: Positive behaviour support plans and wellbeing assessments underpinned a person-centred approach to care.
  - Published: 2023-07-14
- Finding
  - Evidence: A dedicated member of staff reviewed accidents and incidents weekly, identifying trends and lessons learned, resulting in measurably improved outcomes.
  - Published: 2023-07-14
- Finding
  - Evidence: Regular staff competency checks and a comprehensive training matrix ensured staff were well equipped to meet people's needs.
  - Published: 2023-07-14
- Finding
  - Evidence: Staff were aware of safeguarding risks and reported concerns appropriately; relatives felt their loved ones were safe.
  - Published: 2023-07-14
- **record_keeping** _(minor)_
  - Evidence: We found the appropriate recruitment checks were in place but in one file some of the information was missing. This was later found during the inspection and placed in the staff file.
  - Published: 2023-07-14
- **record_keeping** _(minor)_
  - Evidence: despite staff knowing the risks to one person when they accessed the community, a risk assessment had not been put in place containing this information.
  - Published: 2023-07-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4654998035

HomeCare Compass is an independent guide and is not affiliated with the CQC.