# SilverBirch Healthcare Ltd

SilverBirch Healthcare Ltd is a CQC-regulated home-care agency in Dartford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/11/2018

## Practical info

- Postcode: DA1 2JS
- Registered manager: Cleary, Catherine
- Local authority: Kent
- Region: South East
- City: Dartford
- Last CQC check: 06/Nov/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnerships with external organisations including commissioners, GPs, MacMillan nurses and local authority networks
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance systems including audits, spot checks, telephone reviews, staff surveys and annual feedback surveys
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised care plans incorporating protected characteristics, cultural needs, end of life wishes and family involvement
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff induction aligned to Care Certificate with shadowing, regular supervision, appraisals and relevant training
  - Published: 2021-10-30
- Finding
  - Evidence: Strong registered manager available 24/7 to staff and people, with open-door policy and personalised support for carers
  - Published: 2021-10-30
- Finding
  - Evidence: Robust electronic call monitoring system ensured punctual care visits with no missed or late calls observed on inspection day
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4647280740

HomeCare Compass is an independent guide and is not affiliated with the CQC.