# Loyal Care Consortium Limited

Loyal Care Consortium Limited is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 03/11/2022

## Practical info

- Postcode: EN3 7SY
- Registered manager: Amankwah, Matilda
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 03/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-11-03

### Other

- Finding
  - Evidence: Compliance with duty of candour and notification of events
  - Published: 2022-11-03
- Finding
  - Evidence: Regular spot-checks, telephone surveys and service user/staff surveys conducted
  - Published: 2022-11-03
- Finding
  - Evidence: Service provided staff matched to people's cultural and language background
  - Published: 2022-11-03
- Finding
  - Evidence: Complaints handled and resolved satisfactorily
  - Published: 2022-11-03
- Finding
  - Evidence: Staff received wide-ranging training including manual handling, medicines and safeguarding
  - Published: 2022-11-03
- Finding
  - Evidence: Robust safeguarding procedures with trained staff
  - Published: 2022-11-03
- Finding
  - Evidence: Effective infection control practices including COVID-19 measures
  - Published: 2022-11-03
- Finding
  - Evidence: Sufficient staff deployed to meet people's needs
  - Published: 2022-11-03
- Finding
  - Evidence: Safe recruitment with DBS and reference checks in place
  - Published: 2022-11-03

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-03
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-03
- Finding
  - Staffing and recruitment
  - Published: 2022-11-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-03
- Finding
  - Using medicines safely
  - Published: 2022-11-03
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-03
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4646549720

HomeCare Compass is an independent guide and is not affiliated with the CQC.