# Right Nurse Care Services

*Operated by Mrs Christine Rowberry.*

Right Nurse Care Services is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/03/2023

## Practical info

- Postcode: TR4 9LD
- Registered manager: Dalby, Christine
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 30/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager active in professional networks and working in partnership with health and social care professionals across Cornwall.
  - Published: 2023-03-30
- Finding
  - Evidence: Ongoing COVID-19 lateral flow testing maintained proactively beyond general guidance to protect vulnerable people.
  - Published: 2023-03-30
- Finding
  - Evidence: Effective quality assurance and audit systems with good registered manager oversight.
  - Published: 2023-03-30
- Finding
  - Evidence: Strong person-centred culture supporting independence, community engagement, and meaningful activities.
  - Published: 2023-03-30
- Finding
  - Evidence: Effective consent and MCA compliance, including appropriate Court of Protection applications for restrictive practices.
  - Published: 2023-03-30
- Finding
  - Evidence: Robust safeguarding understanding among staff and manager, including financial abuse protections with audited transaction records.
  - Published: 2023-03-30
- Finding
  - Evidence: Medicines managed safely with pharmacist-dispensed blister packs, prepopulated MARs, and regular auditing.
  - Published: 2023-03-30
- Finding
  - Evidence: People, relatives and healthcare professionals consistently reported feeling safe and satisfied with the quality of care provided.
  - Published: 2023-03-30
- **care_planning** _(minor)_
  - Evidence: The service was currently working with a specialist consultant, to increase the guidance in people's support plans.
  - Published: 2023-03-30
- **record_keeping** _(minor)_
  - Evidence: Some missed signatures had been noted through the audit process and staff had been prompted to address this issue.
  - Published: 2023-03-30
- **staffing_levels** _(minor)_
  - Evidence: The registered manager had experienced challenges when attempting to recruit to key roles in the service, such as a deputy manager.
  - Published: 2023-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-463753297

HomeCare Compass is an independent guide and is not affiliated with the CQC.