# Beige Healthcare Services

*Operated by Beige Healthcare Services Limited.*

Beige Healthcare Services is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/01/2019

## Practical info

- Postcode: LU1 3DQ
- Registered manager: Essien, Kufre
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 18/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive culture promoted by registered manager, praised by people, relatives and staff
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints system in place; no complaints received
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported people to maintain independence and promoted privacy and dignity
  - Published: 2020-01-29
- Finding
  - Evidence: People described staff as kind, caring, friendly and respectful
  - Published: 2020-01-29
- Finding
  - Evidence: Staff trained to Care Certificate standards with competence assessments carried out
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised, person-centred care plans developed with people and their relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with regular MAR audits identifying no concerns
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with emergency cover arrangements in place
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures including valid DBS checks for all staff
  - Published: 2020-01-29
- Finding
  - Evidence: Effective risk assessments and safeguarding systems kept people safe from abuse or harm
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: There was no evidence of how they used their information from audits to identify any shortfalls to the quality of the service. They had no structured quality assurance plan.
  - Published: 2020-01-29
- **end_of_life_care** _(moderate)_
  - Evidence: People did not have end of life care plans...it was essential that staff knew how people wanted to be supported at the end of their lives.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4625499825

HomeCare Compass is an independent guide and is not affiliated with the CQC.