# Inheritance Medical Limited

Inheritance Medical Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/04/2019

## Practical info

- Postcode: LE4 1AR
- Registered manager: Mupunga, Mable
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 02/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
  - Published: 2019-04-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-04-02

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2019-04-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-04-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-04-02
- Finding
  - Delivering care in line with standards, guidance and the law; ensuring consent to care and treatment
  - Published: 2019-04-02
- Finding
  - Assessing people's needs and choices
  - Published: 2019-04-02

### Other

- Finding
  - Evidence: Service worked in partnership with GPs, social workers and speech and language therapists.
  - Published: 2019-04-02
- Finding
  - Evidence: Registered manager participated in a peer group of registered managers meeting fortnightly to share learning.
  - Published: 2019-04-02
- Finding
  - Evidence: Registered manager regularly delivered care directly, maintaining good oversight of service quality.
  - Published: 2019-04-02
- Finding
  - Evidence: Open and honest culture; complaints managed promptly and professionally with appropriate records.
  - Published: 2019-04-02
- Finding
  - Evidence: Staff received induction, regular training, spot checks and supervisions and felt well supported.
  - Published: 2019-04-02
- Finding
  - Evidence: Registered manager actively recruited a staff member speaking a person's own language to meet cultural needs.
  - Published: 2019-04-02
- Finding
  - Evidence: Person-centred care plans included lifestyle choices, religion, culture and diet, reviewed regularly with people and relatives.
  - Published: 2019-04-02
- Finding
  - Evidence: Risk assessments completed before care commenced and reviewed regularly; changes communicated promptly to staff.
  - Published: 2019-04-02
- Finding
  - Evidence: Safe recruitment processes including DBS checks completed prior to employment and repeated every three years.
  - Published: 2019-04-02

### responsive

- Finding
  - End of life care and support
  - Published: 2019-04-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-04-02
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-04-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-04-02
- Finding
  - Preventing and controlling infection
  - Published: 2019-04-02
- Finding
  - Using medicines safely
  - Published: 2019-04-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-04-02
- Finding
  - Staffing and recruitment
  - Published: 2019-04-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-04-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-04-02
- Finding
  - Continuous learning and improving care
  - Published: 2019-04-02
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2019-04-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-04-02
- Finding
  - Planning and promoting person-centred, high-quality care and openness; duty of candour
  - Published: 2019-04-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4619783426

HomeCare Compass is an independent guide and is not affiliated with the CQC.