# St. Helens Supported Living Service

*Operated by Leonard Cheshire Disability.*

St. Helens Supported Living Service is a CQC-regulated home-care agency in St Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/04/2018

## Practical info

- Postcode: WA9 1BT
- Registered manager: Pratt, Lisa
- Local authority: St. Helens
- Region: North West
- City: St Helens
- Last CQC check: 04/Apr/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Community involvement and social inclusion
  - Published: 2021-01-25
- Finding
  - Consistency of staff and relationship building
  - Published: 2021-01-25
- Finding
  - Dignity, respect and privacy
  - Published: 2021-01-25

### effective

- Finding
  - Nutrition and dietary preferences
  - Published: 2021-01-25
- Finding
  - Healthcare access and coordination
  - Published: 2021-01-25
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-01-25
- Finding
  - Staff training and supervision
  - Published: 2021-01-25

### Other

- Finding
  - Evidence: Clear management structure with accessible registered manager and out-of-hours managerial rota from the wider organisation
  - Published: 2021-01-25
- Finding
  - Evidence: Volunteer coordinator post in place to develop community access and befriending opportunities for people
  - Published: 2021-01-25
- Finding
  - Evidence: Regular internal and organisational audits with action plans implemented promptly to drive improvement
  - Published: 2021-01-25
- Finding
  - Evidence: Effective complaints handling with all six complaints in the prior 12 months resolved within 28 days
  - Published: 2021-01-25
- Finding
  - Evidence: Strong continuity of care with consistent staff teams and gender preferences accommodated where possible
  - Published: 2021-01-25
- Finding
  - Evidence: Person-centred care planning with monthly keyworker meetings enabling people to review and direct their own support
  - Published: 2021-01-25
- Finding
  - Evidence: Staff received regular supervision, induction, and a broad range of training including MCA, safeguarding, moving and handling, and Makaton
  - Published: 2021-01-25
- Finding
  - Evidence: Comprehensive needs assessments undertaken prior to service commencement, covering communication, mobility, health, finances and personal goals
  - Published: 2021-01-25
- Finding
  - Evidence: Medicines management was robust with daily checks, designated oversight staff, and people confirming medicines were given on time
  - Published: 2021-01-25
- Finding
  - Evidence: People consistently reported feeling safe and staff demonstrated clear awareness of safeguarding procedures and reporting pathways
  - Published: 2021-01-25
- Finding
  - Evidence: Effective working with external health and social care agencies to improve outcomes
  - Published: 2018-04-05
- Finding
  - Evidence: Active involvement of people and staff in service discussions through meetings and regular surveys
  - Published: 2018-04-05

### responsive

- Finding
  - Activities and community access
  - Published: 2021-01-25
- Finding
  - Complaints handling
  - Published: 2021-01-25
- Finding
  - Person-centred care planning
  - Published: 2021-01-25

### safe

- Finding
  - Staffing levels
  - Published: 2021-01-25
- Finding
  - Risk assessment and care planning
  - Published: 2021-01-25
- Finding
  - Safe recruitment
  - Published: 2021-01-25
- Finding
  - Medicines management
  - Published: 2021-01-25
- Finding
  - Safeguarding systems and staff awareness
  - Published: 2021-01-25

### well_led

- Finding
  - Incident and accident recording
  - Published: 2021-01-25
- Finding
  - Governance and audit systems
  - Published: 2021-01-25
- Finding
  - Leadership and management structure
  - Published: 2021-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-461606396

HomeCare Compass is an independent guide and is not affiliated with the CQC.