# Churchill Health Care (Harrow)

*Operated by Churchill Health Care Ltd.*

Churchill Health Care (Harrow) is a CQC-regulated home-care agency in Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2023

## Practical info

- Postcode: HA1 2AA
- Registered manager: Shah, Jigishaben
- Local authority: Harrow
- Region: London
- City: Harrow
- Last CQC check: 14/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with community nurses, occupational therapists, social workers, and local authorities.
  - Published: 2023-03-14
- Finding
  - Evidence: Cultural competency demonstrated by matching staff to people by language and culture, and translating information into accessible formats.
  - Published: 2023-03-14
- Finding
  - Evidence: Quality assurance improved through regular audits covering training, care reviews, spot checks, medicines administration, and care documentation.
  - Published: 2023-03-14
- Finding
  - Evidence: Complaints handled promptly with action taken to improve care; people and relatives knew how to raise concerns.
  - Published: 2023-03-14
- Finding
  - Evidence: Person-centred electronic care planning system providing staff with immediate notification of changes to people's needs.
  - Published: 2023-03-14
- Finding
  - Evidence: Medicines management improved with staff training, competency spot checks, and audits of MAR charts with no unexplained gaps found.
  - Published: 2023-03-14
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references, and identity verification carried out for all staff.
  - Published: 2023-03-14
- Finding
  - Evidence: Electronic call monitoring system introduced to address previous staffing and punctuality concerns, with real-time monitoring and immediate follow-up on missed log-ins.
  - Published: 2023-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-460494172

HomeCare Compass is an independent guide and is not affiliated with the CQC.