# DCK Care Ltd

*Operated by DCK Care Limited.*

DCK Care Ltd is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/10/2022

## Practical info

- Postcode: NG9 2NG
- Registered manager: Clifford, Daisy Wanjiku
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 25/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection control measures in place with staff consistently using PPE
  - Published: 2022-10-25
- Finding
  - Evidence: Registered manager demonstrated understanding of duty of candour
  - Published: 2022-10-25
- Finding
  - Evidence: Person-centred culture with people and relatives involved in planning care
  - Published: 2022-10-25
- Finding
  - Evidence: Effective quality assurance systems and new audit processes implemented
  - Published: 2022-10-25
- Finding
  - Evidence: Live electronic monitoring system introduced to flag missed medicines and errors
  - Published: 2022-10-25
- Finding
  - Evidence: Safeguarding processes reviewed and concerns acted upon appropriately with referrals made
  - Published: 2022-10-25
- Finding
  - Evidence: Staff received regular training, supervisions and support visits
  - Published: 2022-10-25
- Finding
  - Evidence: Sufficient numbers of staff deployed; call times and lengths improved
  - Published: 2022-10-25
- Finding
  - Evidence: Staff recruited safely with references and DBS checks completed
  - Published: 2022-10-25
- Finding
  - Evidence: Significant improvements made; service no longer in Special Measures and overall rating moved from Inadequate to Good
  - Published: 2022-10-25
- **record_keeping** _(moderate)_
  - Evidence: However, we found some care plans to be unclear.
  - Published: 2022-10-25
- **communication_with_families** _(minor)_
  - Evidence: The communication has really improved but there is still room for improvement in that aspect.
  - Published: 2022-10-25
- **medication_management** _(moderate)_
  - Evidence: we found inconsistencies in recording. For example, we found a small number of gaps on medicine administration records.
  - Published: 2022-10-25
- **medication_management** _(moderate)_
  - Evidence: one care plan we reviewed stated a person had a 'covert certificate in place', however their care plan did not detail how medicines should be given covertly.
  - Published: 2022-10-25
- **care_planning** _(moderate)_
  - Evidence: Another care plan we reviewed stated a person was at risk of falls, however the risk assessment required greater detail to ensure this risk was fully reduced.
  - Published: 2022-10-25
- **care_planning** _(moderate)_
  - Evidence: A care plan we reviewed for a person at risk of choking was found to be lacking in detail to ensure this risk was fully minimised.
  - Published: 2022-10-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-10-25
- Finding
  - Staffing and recruitment
  - Published: 2022-10-25
- Finding
  - Using medicines safely
  - Published: 2022-10-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-29

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-10-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-25
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-10-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-25
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4603189161

HomeCare Compass is an independent guide and is not affiliated with the CQC.