# Triband Care Services Ltd

*Operated by Triband Recruitment Ltd.*

Triband Care Services Ltd is a CQC-regulated home-care agency in Stone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/02/2023

## Practical info

- Postcode: ST15 0TL
- Registered manager: Meharg, Martina
- Local authority: Staffordshire
- Region: West Midlands
- City: Stone
- Last CQC check: 17/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The quality assurance manager demonstrated a good understanding of the duty of candour.
  - Published: 2023-02-17
- Finding
  - Evidence: The service worked in partnership with district nurses, social workers, mental health and high intensive teams.
  - Published: 2023-02-17
- Finding
  - Evidence: Personal emergency evacuation plans were in place with detailed individual support information.
  - Published: 2023-02-17
- Finding
  - Evidence: Staff received regular supervision and training relating to people's specific health conditions.
  - Published: 2023-02-17
- Finding
  - Evidence: People felt safe and staff were aware of their safeguarding responsibilities.
  - Published: 2023-02-17
- Finding
  - Evidence: Appropriate recruitment safety checks including DBS checks and references were carried out.
  - Published: 2023-02-17
- Finding
  - Evidence: Effective infection prevention and control measures were in place; staff used PPE appropriately.
  - Published: 2023-02-17
- Finding
  - Evidence: Staff supported people to have maximum choice, control and independence over their own lives.
  - Published: 2023-02-17
- **leadership** _(moderate)_
  - Evidence: Quality assurance questionnaires showed people were unaware of who the registered manager was. The provider has obtained a rating of requires improvement 3 times for this key question.
  - Published: 2023-02-17
- **staff_competency** _(moderate)_
  - Evidence: Training records did not provide evidence that the person who carried out these assessments were skilled to do so.
  - Published: 2023-02-17
- **cultural_competency** _(minor)_
  - Evidence: There was no evidence managers promoted equality and diversity in all aspects of the running of the service.
  - Published: 2023-02-17
- **staff_training** _(moderate)_
  - Evidence: Staff had not received any training relating to other ethnic groups in relation to skin, hair care or health conditions specific to certain ethnic groups.
  - Published: 2023-02-17
- **record_keeping** _(moderate)_
  - Evidence: Records showed a number of people did not have an up to date review regarding their care needs and people also raised concerns about this.
  - Published: 2023-02-17
- **care_planning** _(moderate)_
  - Evidence: The care plan did not provide staff with relevant information about the person's health condition, or the importance of suitable and regular meals.
  - Published: 2023-02-17
- **governance** _(critical)_
  - Evidence: The provider's governance was ineffective to improve the quality of the service delivery. This is a breach of regulation 17, Good governance.
  - Published: 2023-02-17
- **medication_management** _(critical)_
  - Evidence: Written protocols for the safe use of 'when required' medicines did not always provide staff with enough information to ensure these medicines were managed safely.
  - Published: 2023-02-17

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-17
- Finding
  - Staffing and recruitment
  - Published: 2023-02-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-17
- Finding
  - Using medicines safely
  - Published: 2023-02-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-17
- Finding
  - Engaging and involving people using the service, considering equality characteristics
  - Published: 2023-02-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-17
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-02-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4591453110

HomeCare Compass is an independent guide and is not affiliated with the CQC.