# Nissi Care Solutions

*Operated by Nissi Business Solutions Ltd.*

Nissi Care Solutions is a CQC-regulated home-care agency in Swindon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/03/2023

## Practical info

- Postcode: SN3 5HY
- Registered manager: Mabuku-Chimbaza, Linnet
- Local authority: Swindon
- Region: South West
- City: Swindon
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality monitoring systems in place including spot checks, surveys and senior staff oversight of care notes.
  - Published: 2023-03-09
- Finding
  - Evidence: Effective partnership working with GPs, community nursing, occupational therapists and social workers.
  - Published: 2023-03-09
- Finding
  - Evidence: Positive, inclusive workplace culture with staff from diverse backgrounds feeling welcomed and supported.
  - Published: 2023-03-09
- Finding
  - Evidence: Registered manager was open, transparent and responsive to feedback during the inspection.
  - Published: 2023-03-09
- Finding
  - Evidence: Incidents and accidents were reviewed and learning shared with staff through supervisions and team meetings.
  - Published: 2023-03-09
- Finding
  - Evidence: Risk assessments were in place and updated as needed, covering moving and handling, skin integrity and environmental hazards.
  - Published: 2023-03-09
- Finding
  - Evidence: Robust infection prevention and control systems; staff had full PPE supplies and relevant training.
  - Published: 2023-03-09
- Finding
  - Evidence: Medicines were managed safely with staff trained and assessed for competence in administration.
  - Published: 2023-03-09
- Finding
  - Evidence: People felt safe with staff; safeguarding training was in place and staff understood their responsibilities to report concerns.
  - Published: 2023-03-09
- **medication_management** _(minor)_
  - Evidence: Newer staff had been struggling with the electronic recording system so additional support was being provided to overcome this.
  - Published: 2023-03-09
- **record_keeping** _(moderate)_
  - Evidence: Some staff had recorded a wrong entry on the medicines administration record when people had declined their medicine...staff had recorded the medicine was not available.
  - Published: 2023-03-09
- **communication_with_families** _(moderate)_
  - Evidence: "The timings are quite erratic. Sometimes they'll ring [relative], sometimes they [staff] won't" and "There is no rotas so the timings are a bit up in the air."
  - Published: 2023-03-09
- **missed_or_late_visits** _(moderate)_
  - Evidence: staffing schedules had little or no travel time included...having no travel time allocated meant staff were either leaving a visit a few minutes early or arriving slightly late.
  - Published: 2023-03-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-09
- Finding
  - Using medicines safely
  - Published: 2023-03-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-09
- Finding
  - Staffing and recruitment
  - Published: 2023-03-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-459127934

HomeCare Compass is an independent guide and is not affiliated with the CQC.