# Fernbank Court

*Operated by North Yorkshire Council.*

Fernbank Court is a CQC-regulated home-care agency in Selby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/01/2019

## Practical info

- Postcode: YO8 9RU
- Registered manager: Wood, Julie
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Selby
- Last CQC check: 22/Jan/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Communication and advocacy
  - Published: 2021-10-30
- Finding
  - Dignity, respect and independence
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Staff training and support
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: The service worked closely with healthcare professionals, the housing provider, and partner agencies, maintaining transparent communication.
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding training was current and staff understood how to identify and report abuse concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager and provider had effective quality assurance systems including audits, action plans, and trend analysis of incidents and near misses.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were responded to appropriately and people felt confident raising concerns with the approachable management team.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were detailed and person-centred, with people actively involved in developing and reviewing them.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives described staff as kind, caring, and respectful, with strong promotion of dignity, privacy, and independence.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received mandatory and specialist training, regular supervisions, annual appraisals, and a robust induction programme.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines management was safe, with up-to-date policy, regular staff training, competency assessments, and medication audits with follow-up actions.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and received support from a consistent, well-recruited team of staff familiar with their needs and routines.
  - Published: 2021-10-30
- **end_of_life_care** _(minor)_
  - Evidence: We discussed with the registered manager and provider about the importance of recording people's wishes for their end of life, should they wish to share this information.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: The provider highlighted they were aware mental capacity assessments and associated best interest records were not in place and were working with the registered manager to address this.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: These assessments were not being recorded and this had been identified and was being addressed by the provider.
  - Published: 2021-10-30

### responsive

- Finding
  - Activities and accessible information
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Incident management and learning
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30

### well_led

- Finding
  - Staff and people engagement
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4590836981

HomeCare Compass is an independent guide and is not affiliated with the CQC.