# Drury Healthcare Limited

Drury Healthcare Limited is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/09/2023

## Practical info

- Postcode: CO7 7FD
- Registered manager: Doherty, Thomas
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 09/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager worked in partnership with external organisations and healthcare professionals
  - Published: 2023-09-09
- Finding
  - Evidence: Positive feedback from people and relatives about kindness and quality of care delivered
  - Published: 2023-09-09
- Finding
  - Evidence: Staff received training in MCA and people confirmed consent was sought before care
  - Published: 2023-09-09
- Finding
  - Evidence: Effective infection control measures and appropriate PPE use confirmed by people and relatives
  - Published: 2023-09-09
- Finding
  - Evidence: Medicines management system in place with MAR audits and competency checks
  - Published: 2023-09-09
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references were in place
  - Published: 2023-09-09
- Finding
  - Evidence: People felt safe and staff knew how to identify and report safeguarding concerns
  - Published: 2023-09-09
- **communication_with_families** _(minor)_
  - Evidence: Communication from the registered manager and office staff needed to improve.
  - Published: 2023-09-09
- **care_planning** _(minor)_
  - Evidence: Where people had risk assessments in place for catheter care, or were prescribed blood thinning medicines, these could be further improved by providing specific information about the individual.
  - Published: 2023-09-09
- **leadership** _(moderate)_
  - Evidence: Staff felt they did not have the opportunity to come together for reflective practice and shared learning, and for staff working out in the field morale was low.
  - Published: 2023-09-09
- **governance** _(moderate)_
  - Evidence: The culture of the service was not always open and transparent. Some staff told us they did not feel supported in their roles, any issues or concerns they raised were not responded to in a timely way.
  - Published: 2023-09-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4580632316

HomeCare Compass is an independent guide and is not affiliated with the CQC.