# Bluebird Care (Cherwell)

*Operated by RCH Futures Limited.*

Bluebird Care (Cherwell) is a CQC-regulated home-care agency in Bicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 05/03/2019

## Practical info

- Postcode: OX26 4PP
- Registered manager: Howe, Jayden
- Local authority: Oxfordshire
- Region: South East
- City: Bicester
- Last CQC check: 05/Mar/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respect for diversity, culture and confidentiality
  - Published: 2021-10-30
- Finding
  - Support for independence and wellbeing
  - Published: 2021-10-30
- Finding
  - Person-centred and holistic care approach
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Health and nutritional needs
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff skills, knowledge and training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Proactive development of new service areas (e.g., mental health support) in response to identified community need.
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible information provided in formats meeting individual needs in compliance with Accessible Information Standard.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with live MAR prompting system ensuring accurate and complete records.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community links including free respite sits for Parkinson's and cancer support organisations, Alzheimer's events, and local fetes.
  - Published: 2021-10-30
- Finding
  - Evidence: High staff morale, reward schemes, loyalty bonuses, and a flat management structure fostering a family-like culture.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative staff training including a replica bedroom environment to prepare new staff before lone working.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust electronic monitoring via 'Pass System' enabling real-time audit, instant alerts, and care record oversight.
  - Published: 2021-10-30
- Finding
  - Evidence: Continuity of care through consistent staff allocation, enabling meaningful relationships and early detection of changes in people's conditions.
  - Published: 2021-10-30

### responsive

- Finding
  - Accessible information and social inclusion
  - Published: 2021-10-30
- Finding
  - End of life care awareness
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Responding to changing needs
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Accident and incident learning
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Staffing levels and safe recruitment
  - Published: 2021-10-30
- Finding
  - Assessing and managing risks to people's safety and welfare
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse and improper treatment
  - Published: 2021-10-30

### well_led

- Finding
  - Community partnerships and continuous improvement
  - Published: 2021-10-30
- Finding
  - Staff engagement and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30
- Finding
  - Leadership vision and values
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-457468576

HomeCare Compass is an independent guide and is not affiliated with the CQC.