# ICare (GB) Limited-Knowsley

*Operated by I Care (GB) Limited.*

ICare (GB) Limited-Knowsley is a CQC-regulated home-care agency in Prescot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/05/2023

## Practical info

- Postcode: L34 9AA
- Registered manager: Adam, Judith
- Local authority: Knowsley
- Region: North West
- City: Prescot
- Last CQC check: 17/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt engaged and confident raising concerns with the manager.
  - Published: 2023-06-13
- Finding
  - Evidence: The manager and provider worked closely with the local authority to drive improvements.
  - Published: 2023-06-13
- Finding
  - Evidence: People told us they felt safe with staff; positive feedback received from people, family members and staff about the manager.
  - Published: 2023-06-13
- Finding
  - Evidence: Infection prevention and control improvements met regulatory requirements.
  - Published: 2023-06-13
- Finding
  - Evidence: Safe recruitment processes including DBS checks were in place.
  - Published: 2023-06-13
- Finding
  - Evidence: Sufficient staffing levels ensured people received care within agreed times, with staff arriving on time.
  - Published: 2023-06-13
- Finding
  - Evidence: Accidents, incidents and safeguarding concerns were recorded and acted upon appropriately with learning taken from incidents.
  - Published: 2023-06-13
- Finding
  - Evidence: Risks to people's health, safety and well-being had been assessed and detailed plans were in place for staff to follow in order to keep people safe.
  - Published: 2023-06-13
- **record_keeping** _(moderate)_
  - Evidence: Medicine administration records showed some people did not always receive their medicines as prescribed.
  - Published: 2023-06-13
- **governance** _(critical)_
  - Evidence: Audits and checks had failed to identify some of the concerns we found in relation to people's prescribed medicines. For example, time sensitive medicines, allergies and application of topical creams.
  - Published: 2023-06-13
- **medication_management** _(moderate)_
  - Evidence: Staff did not always have access to guidance around how or where to apply people's prescribed creams.
  - Published: 2023-06-13
- **medication_management** _(critical)_
  - Evidence: Allergies were not always recorded on people's medicines administration record, this meant people might have been given medicines they had previously reacted to.
  - Published: 2023-06-13
- **medication_management** _(critical)_
  - Evidence: For medicines that are time sensitive, for example paracetamol, we found the actual time the medicine was given was not recorded, so we were not assured the required safe time interval was observed.
  - Published: 2023-06-13

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-13
- Finding
  - Staffing and recruitment
  - Published: 2023-06-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-13
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-06-13
- Finding
  - Managing medicines safely
  - Published: 2023-06-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-13
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; promoting a positive culture
  - Published: 2023-06-13
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4574207752

HomeCare Compass is an independent guide and is not affiliated with the CQC.