# TLR Healthcare

*Operated by TLR Health Care Services Ltd.*

TLR Healthcare is a CQC-regulated home-care agency in Market Harborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE16 9NP
- Registered manager: Mushambadope, Ruth
- Local authority: Leicestershire
- Region: East Midlands
- City: Market Harborough
- Last CQC check: 21/Nov/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider demonstrated commitment to continuous improvement and staff development including NVQ qualifications.
  - Published: 2025-04-02
- Finding
  - Evidence: Stable, hands-on management with clear quality assurance systems including audits and spot checks.
  - Published: 2025-04-02
- Finding
  - Evidence: Effective partnership working with health, social care organisations and local authorities.
  - Published: 2025-04-02
- Finding
  - Evidence: Person-centred care plans reflected individual needs, preferences, routines and communication needs.
  - Published: 2025-04-02
- Finding
  - Evidence: Staff received regular supervision and felt well supported by the registered manager.
  - Published: 2025-04-02
- Finding
  - Evidence: Thorough recruitment procedures including DBS checks and references to ensure suitable staff.
  - Published: 2025-04-02
- Finding
  - Evidence: Robust safeguarding policies and staff understanding of responsibilities to protect people from abuse.
  - Published: 2025-04-02
- Finding
  - Evidence: People and relatives provided consistently positive feedback about care, staff and management.
  - Published: 2025-04-02
- **governance** _(minor)_
  - Evidence: The registered manager told us they have not yet carried out a formal quality survey amongst people using the service but planned to do this in the next few months.
  - Published: 2025-04-02
- **care_planning** _(minor)_
  - Evidence: Not all people using the service were fully aware of who they could complain to.
  - Published: 2025-04-02
- **staff_training** _(minor)_
  - Evidence: One person was unsure about the training staff received. They told us staff did not understand technical aspects of special equipment they used and this had caused problems.
  - Published: 2025-04-02
- Finding
  - Evidence: Effective partnership working with external healthcare professionals, including use of a 'grab sheet'
  - Published: 2022-06-08
- Finding
  - Evidence: Staff felt well supported, valued and listened to by the management team
  - Published: 2022-06-08
- Finding
  - Evidence: Systems and processes to record, investigate and monitor incidents and accidents for learning
  - Published: 2022-06-08
- Finding
  - Evidence: Robust recruitment checks including criminal records and references completed before staff commenced
  - Published: 2022-06-08
- Finding
  - Evidence: People reported feeling safe and positive about staff competency and approach
  - Published: 2022-06-08
- Finding
  - Evidence: Staff aware of safeguarding responsibilities and had received safeguarding training
  - Published: 2022-06-08
- **communication_with_families** _(minor)_
  - Evidence: We received a mixed response about people's experience of being advised if care staff were running late.
  - Published: 2022-06-08
- **staffing_levels** _(moderate)_
  - Evidence: on two occasions, one care staff member attended a call when this should have been two care staff.
  - Published: 2022-06-08
- **infection_control** _(minor)_
  - Evidence: some relatives told us how staff would at times, wear their face mask under their chin or not at all.
  - Published: 2022-06-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-08
- Finding
  - Staffing and recruitment
  - Published: 2022-06-08
- Finding
  - Using medicines safely
  - Published: 2022-06-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-08
- Finding
  - Duty of candour and open culture
  - Published: 2022-06-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-08
- Finding
  - Governance, understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4568073913

HomeCare Compass is an independent guide and is not affiliated with the CQC.