# Human Support Group Limited - York

*Operated by The Human Support Group Limited.*

Human Support Group Limited - York is a CQC-regulated home-care agency in York.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2023

## Practical info

- Postcode: YO30 5PB
- Registered manager: Hull, Andrew
- Local authority: York
- Region: Yorkshire & Humberside
- City: York
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People's views sought through reviews, telephone monitoring, spot checks and satisfaction surveys.
  - Published: 2023-11-17
- Finding
  - Evidence: Staff received regular supervision, training and felt supported by management.
  - Published: 2023-11-17
- Finding
  - Evidence: Regular audits covering care records, medicines, safeguarding, accidents, incidents and staff spot checks.
  - Published: 2023-11-17
- Finding
  - Evidence: Registered manager actively involved in day-to-day operations and aware of Duty of Candour responsibilities.
  - Published: 2023-11-17
- Finding
  - Evidence: Service worked effectively with health and social care professionals, responding flexibly to increased demand.
  - Published: 2023-11-17
- Finding
  - Evidence: Sufficient staffing levels; no missed visits reported by people using the service.
  - Published: 2023-11-17
- Finding
  - Evidence: Medicines managed safely with regular audits of medicine administration records.
  - Published: 2023-11-17
- Finding
  - Evidence: Safe recruitment process including DBS checks, references and right-to-work verification.
  - Published: 2023-11-17
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding policies and procedures.
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-456709155

HomeCare Compass is an independent guide and is not affiliated with the CQC.