# Focus Care Supported Living Ltd

Focus Care Supported Living Ltd is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 10/03/2020

## Practical info

- Postcode: PE2 7UH
- Registered manager: Shomoye, Esther
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 10/Mar/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and healthcare support
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Staff training and supervision
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Positive leadership culture with an accessible registered manager and managing director actively involved in care
  - Published: 2021-10-30
- Finding
  - Evidence: Regular biannual surveys, complaint handling with organisational learning, and responsive quality assurance processes
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staffing with no agency use, consistent staff allocation, and thorough recruitment including DBS checks
  - Published: 2021-10-30
- Finding
  - Evidence: Strong community links helping people access social activities and employment opportunities
  - Published: 2021-10-30
- Finding
  - Evidence: Staff empowered to use initiative, e.g. designing a personalised 'fortress of solitude' garden space for a person's sensory needs
  - Published: 2021-10-30
- Finding
  - Evidence: Communication Passports used to convey key information accessibly and support staff in meeting individual needs
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed pre-admission assessments and regularly reviewed, co-produced care plans involving people and families
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptionally person-centred care helping people with learning disabilities achieve individual goals and increased independence
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints and feedback handling
  - Published: 2021-10-30
- Finding
  - Person-centred care and goal achievement
  - Published: 2021-10-30
- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding and risk management
  - Published: 2021-10-30

### well_led

- Finding
  - Quality assurance processes
  - Published: 2021-10-30
- Finding
  - Leadership, culture and governance
  - Published: 2021-10-30
- Finding
  - Duty of candour; continuous learning and improving care; governance and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Working in partnership with others; promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-456567055

HomeCare Compass is an independent guide and is not affiliated with the CQC.