# Alexandras Community Care Redruth

*Operated by Westcountry Home Care Limited.*

Alexandras Community Care Redruth is a CQC-regulated home-care agency in Redruth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2023

## Practical info

- Postcode: TR15 1SP
- Registered manager: Rowe, Nicola
- Local authority: Cornwall
- Region: South West
- City: Redruth
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service supported a profoundly deaf person using basic BSL; manager introduced a 'sign of the week' in staff newsletter to build staff skills.
  - Published: 2023-01-17
- Finding
  - Evidence: Communication with families was effective; relatives praised responsiveness and accessibility of management.
  - Published: 2023-01-17
- Finding
  - Evidence: Good infection control practices maintained, with adequate PPE stocks and staff adhering to COVID-19 guidance.
  - Published: 2023-01-17
- Finding
  - Evidence: Staff understood safeguarding arrangements and were confident concerns would be addressed promptly.
  - Published: 2023-01-17
- Finding
  - Evidence: Quality assurance systems were robust and had proactively identified the evening visit timing issue prior to inspection.
  - Published: 2023-01-17
- Finding
  - Evidence: Registered manager led the service well; staff were consistently complimentary of leadership, support and open-door culture.
  - Published: 2023-01-17
- Finding
  - Evidence: Relatives could remotely and securely access care records via an app, supporting transparency and family involvement.
  - Published: 2023-01-17
- Finding
  - Evidence: Digital care planning and call monitoring systems allowed real-time oversight of medication administration and visit completion.
  - Published: 2023-01-17
- Finding
  - Evidence: Recruitment practices were safe, with all necessary checks including DBS completed for prospective staff.
  - Published: 2023-01-17
- Finding
  - Evidence: No planned care visits had been missed in the six months prior to inspection; digital call monitoring system alerted staff to any missed or late visits.
  - Published: 2023-01-17
- **missed_or_late_visits** _(minor)_
  - Evidence: a number of staff were regularly completing visits quickly and arriving early...multiple visits scheduled for 30 minutes had been completed in less than 15 minutes leading to staff finishing work up to 90 minutes earlier than planned.
  - Published: 2023-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-456081083

HomeCare Compass is an independent guide and is not affiliated with the CQC.