# Bluebird Care North Hampshire & West Berkshire

*Operated by P & M Homecare Limited.*

Bluebird Care North Hampshire & West Berkshire is a CQC-regulated home-care agency in Newbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 03/01/2020

## Practical info

- Postcode: RG20 4SW
- Registered manager: O'Brien, Wendy
- Local authority: Hampshire
- Region: South East
- City: Newbury
- Last CQC check: 03/Jan/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-01-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-01-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-01-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-01-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-01-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-01-03

### Other

- Finding
  - Evidence: Complaints investigated thoroughly with outcomes used to drive service improvements.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with electronic real-time monitoring and competency assessments for staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance process with regular audits, observational checks, and a career pathway supporting staff retention.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and transparent culture with whistleblowing policy, recorded supervision meetings, and duty of candour.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including psychometric testing and employee referral schemes.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive health monitoring with prompt referrals to healthcare professionals when needs changed.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong continuity of care through small consistent staff teams, particularly benefiting people living with dementia.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised care plans with detailed individual preferences; technology used to keep staff updated in real time.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff induction including Care Certificate, shadowing, and continuous professional development.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and trusted staff; safeguarding training was robust and staff understood reporting procedures.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: The record of the best interest decision was not clear as to whether staff or a family member had made the decision, but the registered manager undertook to clarify and document this correctly.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: records were not always available to verify this, they undertook to improve the way they tracked and monitored improvement actions identified by the audits.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: Some of these were up to nine months old, so any learning from them was of limited value.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2020-01-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-01-03
- Finding
  - Meeting people's communication needs
  - Published: 2020-01-03
- Finding
  - Supporting people to avoid social isolation and follow interests
  - Published: 2020-01-03
- Finding
  - Responding to and meeting people's needs in real time
  - Published: 2020-01-03

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2020-01-03
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2020-01-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-01-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-01-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-01-03
- Finding
  - Working in partnership with others
  - Published: 2020-01-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-456059553

HomeCare Compass is an independent guide and is not affiliated with the CQC.