# Melrose House

*Operated by Melrose House Cullercoats Ltd.*

Melrose House is a CQC-regulated home-care agency in Cullercoats.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/10/2019

## Practical info

- Postcode: NE30 4NT
- Registered manager: Tait, Jenna
- Local authority: North Tyneside
- Region: North East
- City: Cullercoats
- Last CQC check: 25/Jan/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Compliance with COVID-19 vaccination requirements for staff and visiting professionals
  - Published: 2022-01-25
- Finding
  - Evidence: Daily cleaning schedules with all staff involved in touch point cleaning
  - Published: 2022-01-25
- Finding
  - Evidence: Clear signage throughout the home reminding staff of responsibilities
  - Published: 2022-01-25
- Finding
  - Evidence: Ample PPE supply and staff observed using it correctly, with updated PPE training
  - Published: 2022-01-25
- Finding
  - Evidence: Robust visitor screening including vaccination evidence and negative lateral flow tests
  - Published: 2022-01-25
- Finding
  - Evidence: Regular COVID-19 testing programme for people, staff, essential carers and visitors
  - Published: 2022-01-25
- Finding
  - Evidence: People and relatives supported to maintain contact during the pandemic
  - Published: 2022-01-25
- Finding
  - Evidence: Comprehensive COVID-19 policies and procedures, updated regularly following national guidance changes
  - Published: 2022-01-25

### safe

- Finding
  - How well are people protected by the prevention and control of infection?
  - Published: 2022-01-25
- Finding
  - Staffing
  - Published: 2022-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-455101038

HomeCare Compass is an independent guide and is not affiliated with the CQC.