# Drama Room

*Operated by Choice Global Limited.*

Drama Room is a CQC-regulated home-care agency in Watford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/11/2023

## Practical info

- Postcode: WD18 0BX
- Registered manager: Alabi, Olajide
- Local authority: Hertfordshire
- Region: East
- City: Watford
- Last CQC check: 01/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-11-01

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-11-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-01

### Other

- Finding
  - Evidence: Provider took urgent action following inspection and submitted an action plan to CQC
  - Published: 2023-11-01
- Finding
  - Evidence: A complaints procedure was in place and most complainants said issues were dealt with appropriately
  - Published: 2023-11-01
- Finding
  - Evidence: The Nominated Individual spoke knowledgably about duty of candour responsibilities
  - Published: 2023-11-01
- Finding
  - Evidence: The provider worked in partnership with a variety of agencies such as district nurses, podiatrists and social care professionals
  - Published: 2023-11-01
- Finding
  - Evidence: People spoke positively about care staff being kind, caring and respectful of dignity and privacy
  - Published: 2023-11-01
- Finding
  - Evidence: Relatives confirmed people were supported to access healthcare professionals including GPs, district nurses, occupational therapy and physiotherapy
  - Published: 2023-11-01
- Finding
  - Evidence: Staff used personal protective equipment and had good hand hygiene practice; infection control training was completed
  - Published: 2023-11-01
- Finding
  - Evidence: People told us they felt safe and staff understood how to safeguard people from the risk of abuse
  - Published: 2023-11-01
- **communication_with_families** _(minor)_
  - Evidence: People using the service and their relatives were not always involved in developing their care. Care plans were not stored in people's houses.
  - Published: 2023-11-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-01
- Finding
  - End of life care and support
  - Published: 2023-11-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-11-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-01
- Finding
  - Staffing and recruitment
  - Published: 2023-11-01
- Finding
  - Using medicines safely
  - Published: 2023-11-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-11-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-01
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2023-11-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-11-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4544489842

HomeCare Compass is an independent guide and is not affiliated with the CQC.