# Observe Care Ltd

Observe Care Ltd is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/01/2022

## Practical info

- Postcode: SO18 2RZ
- Registered manager: Akinseye, Helen
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 01/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-11-02
- Finding
  - Ensuring people are well treated and supported; equality and diversity; supporting people to express their views
  - Published: 2023-11-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
  - Published: 2023-11-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-02

### Other

- Finding
  - Evidence: Complaints procedure in place and relatives confirmed concerns were resolved satisfactorily.
  - Published: 2023-11-02
- Finding
  - Evidence: Staff received induction, regular supervision, appraisals and training in core and specialist areas.
  - Published: 2023-11-02
- Finding
  - Evidence: People supported to access healthcare and equipment, with effective liaison with OT and other agencies.
  - Published: 2023-11-02
- Finding
  - Evidence: Registered manager hands-on, conducted spot checks, home visits and care record audits to assure quality.
  - Published: 2023-11-02
- Finding
  - Evidence: Cultural and language needs met by matching staff to people, including gender preference and native language.
  - Published: 2023-11-02
- Finding
  - Evidence: Staff recruited safely with full pre-employment checks including DBS, references and right to work.
  - Published: 2023-11-02
- Finding
  - Evidence: Medicines administered safely with no gaps in MAR charts and regular audits by registered manager.
  - Published: 2023-11-02
- Finding
  - Evidence: Staff were safeguarding-trained and people felt safe; relatives confirmed confidence in staff.
  - Published: 2023-11-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-02
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-11-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-11-02
- Finding
  - Using medicines safely
  - Published: 2023-11-02
- Finding
  - Staffing and recruitment
  - Published: 2023-11-02
- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-11-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-02
- Finding
  - Engaging and involving people and staff; continuous learning and improving care
  - Published: 2023-11-02
- Finding
  - Promoting a positive culture; duty of candour; managers and staff understanding quality, risks and regulatory requirements
  - Published: 2023-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4543882706

HomeCare Compass is an independent guide and is not affiliated with the CQC.