# Lilies Home Care LTD

*Operated by Lilies Home Care Ltd.*

Lilies Home Care LTD is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/01/2019

## Practical info

- Postcode: BD10 9TQ
- Registered manager: Gledhill, Charlotte
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 10/Jan/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2020-01-29
- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2020-01-29
- Finding
  - Needs assessment and care planning
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act application
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff received regular supervision, unannounced spot checks, tailored induction and ongoing training including the Care Certificate and Mental Capacity Act.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong leadership from the registered manager with an open, inclusive culture and effective quality assurance systems including audits and satisfaction surveys.
  - Published: 2020-01-29
- Finding
  - Evidence: Personalised, person-centred care plans were comprehensive, up to date, and reflected people's individual needs, preferences and protected characteristics.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were never rushed and always stayed the allocated time, with sufficient staffing levels maintained throughout.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives universally praised the service, with one person stating 'It is fantastic, I am definitely safe.'
  - Published: 2020-01-29

### responsive

- Finding
  - Equality, diversity and accessible information
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care records and review
  - Published: 2020-01-29

### safe

- Finding
  - Infection prevention and control
  - Published: 2020-01-29
- Finding
  - Safeguarding and incident learning
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Staff recruitment and sufficiency
  - Published: 2020-01-29

### well_led

- Finding
  - Record keeping and regulatory compliance
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit systems
  - Published: 2020-01-29
- Finding
  - Leadership and governance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4542490171

HomeCare Compass is an independent guide and is not affiliated with the CQC.