# Aceso Homecare

*Operated by Aceso Services Ltd.*

Aceso Homecare is a CQC-regulated home-care agency in Sandbach.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/01/2019

## Practical info

- Postcode: CW11 1AB
- Registered manager: Griffths, Nicole
- Local authority: Cheshire East
- Region: North West
- City: Sandbach
- Last CQC check: 06/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with social workers, local authority teams and professional agencies.
  - Published: 2023-04-06
- Finding
  - Evidence: Robust governance improvements including staff supervisions, spot checks, staff meetings and a 'Staff Member of the Month' scheme.
  - Published: 2023-04-06
- Finding
  - Evidence: Person-centred care plans regularly reviewed and inclusive of individual preferences and cultural/religious beliefs.
  - Published: 2023-04-06
- Finding
  - Evidence: Registered manager was transparent about shortcomings and produced a clear action plan that was fully resolved by inspection.
  - Published: 2023-04-06
- Finding
  - Evidence: Effective infection control with staff consistently wearing PPE during visits.
  - Published: 2023-04-06
- Finding
  - Evidence: Medication was safely managed with competency checks and regular spot checks by management.
  - Published: 2023-04-06
- Finding
  - Evidence: People received consistent staff support and reported staff never missed calls.
  - Published: 2023-04-06
- **consent_capacity** _(minor)_
  - Evidence: The service was now working within the principles of the MCA. Capacity had now been fully assessed for all people.
  - Published: 2023-04-06
- **care_planning** _(minor)_
  - Evidence: previous regulatory contact...had identified some shortcomings...related to recruitment, risk assessments, application of the Mental Capacity Act and the review of care planning.
  - Published: 2023-04-06
- **record_keeping** _(minor)_
  - Evidence: one recruitment record only contained one reference and another did not include a photograph to confirm the person's identity.
  - Published: 2023-04-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-06
- Finding
  - Using medicines safely
  - Published: 2023-04-06
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-06
- Finding
  - Staffing and recruitment
  - Published: 2023-04-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-06
- Finding
  - Manager and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-04-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4540543071

HomeCare Compass is an independent guide and is not affiliated with the CQC.