# Helping Hands Kensington & Chelsea

*Operated by Midshires Care Limited.*

Helping Hands Kensington & Chelsea is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/01/2025

## Practical info

- Postcode: W10 6TH
- Registered manager: Mcpherson, Jacqueline
- Local authority: Kensington and Chelsea
- Region: London
- City: London
- Last CQC check: 06/Jan/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider followed MCA principles; all people at time of inspection had demonstrated consent to their care
  - Published: 2021-10-30
- Finding
  - Evidence: Staff incentive schemes recognised individual contributions and promoted a positive workplace culture
  - Published: 2021-10-30
- Finding
  - Evidence: Strong registered manager described as accessible, approachable and professional by staff and relatives
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive quality monitoring including unannounced spot checks, telephone reviews and care plan reviews every six months
  - Published: 2021-10-30
- Finding
  - Evidence: Reliable and punctual service with consistent allocation of familiar care workers to each person
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans written in first person, reflecting individual needs, wishes, routines and preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Regular one-to-one supervision, team meetings and annual appraisals supported staff development
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive mandatory training including safeguarding, MCA, infection control, moving and positioning, and medicines administration
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks, two references, proof of identity and eligibility to work in the UK
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and comfortable with regularly assigned care workers, described as 'very caring', 'outstanding' and 'marvellous'
  - Published: 2021-10-30
- **other** _(minor)_
  - Evidence: Although staff were aware that they could report concerns to relevant external bodies if necessary...this was not stipulated within the whistleblowing policy or the staff handbook.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4525796531

HomeCare Compass is an independent guide and is not affiliated with the CQC.