# Burgundy Care Services Ltd

Burgundy Care Services Ltd is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/10/2022

## Practical info

- Postcode: HD8 9LA
- Registered manager: Sykes, Gail
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 05/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-09-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-12
- Finding
  - Is the service effective?
  - Published: 2022-09-29

### Other

- Finding
  - Evidence: Proactive management during adverse conditions, e.g. preparing flasks and food in case of snow
  - Published: 2023-04-12
- Finding
  - Evidence: Strong working relationships with local authority, GPs and community nursing service
  - Published: 2023-04-12
- Finding
  - Evidence: Staff receive quarterly supervision, regular team meetings, and spot checks to ensure care standards
  - Published: 2023-04-12
- Finding
  - Evidence: Personalised electronic care plans and risk assessments accessible to families via mobile app
  - Published: 2023-04-12
- Finding
  - Evidence: Electronic medicines management system prevents staff logging out before administering required medicines
  - Published: 2023-04-12
- Finding
  - Evidence: Robust pre-employment checks including DBS now in place, resolving previous Regulation 19 breach
  - Published: 2023-04-12
- Finding
  - Evidence: Care Certificate used for new staff and support to attain nationally recognised diplomas
  - Published: 2022-09-29
- Finding
  - Evidence: Plentiful supplies of PPE and an employee assistance programme supported staff
  - Published: 2022-09-29
- Finding
  - Evidence: Use of technology including a log-in/log-out system enabled real-time monitoring of visits
  - Published: 2022-09-29
- Finding
  - Evidence: Staff encouraged independence and supported people to take part in community activities and religious practices
  - Published: 2022-09-29
- Finding
  - Evidence: Staff had a good understanding of safeguarding and how to identify and report abuse
  - Published: 2022-09-29

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-09-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Is the service safe?
  - Published: 2022-09-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12
- Finding
  - Is the service well-led?
  - Published: 2022-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-452573989

HomeCare Compass is an independent guide and is not affiliated with the CQC.