# Ambar Care Ltd

Ambar Care Ltd is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/03/2026

## Practical info

- Postcode: RM20 3LH
- Registered manager: Brafi, Angeline
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 30/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked closely with health and social care professionals and maintained business continuity planning.
  - Published: 2021-04-20
- Finding
  - Evidence: Open, approachable leadership culture with the registered manager conducting regular quality assurance visits and spot checks.
  - Published: 2021-04-20
- Finding
  - Evidence: Regular supervisions, appraisals and competency observations for all staff.
  - Published: 2021-04-20
- Finding
  - Evidence: Strong infection prevention and control practices including PPE training and weekly COVID-19 swab testing.
  - Published: 2021-04-20
- Finding
  - Evidence: Regular medicine audits conducted with prompt follow-up actions on findings.
  - Published: 2021-04-20
- Finding
  - Evidence: Registered manager qualified to deliver face-to-face training in moving and handling, medicine administration and safeguarding.
  - Published: 2021-04-20
- Finding
  - Evidence: Robust recruitment processes including DBS update service, references and photographic ID.
  - Published: 2021-04-20
- Finding
  - Evidence: Person-centred, comprehensive care plans reviewed regularly with involvement of people and relatives.
  - Published: 2021-04-20
- Finding
  - Evidence: Consistent staff allocation with reliable, punctual visit patterns and proactive communication about lateness.
  - Published: 2021-04-20
- Finding
  - Evidence: People felt safe with staff and were confident concerns would be addressed appropriately.
  - Published: 2021-04-20
- **person_centred_care** _(minor)_
  - Evidence: One person however said, 'They [staff] are very good but I never know when they are going to call but they always come.' We discussed this with the registered manager.
  - Published: 2021-04-20
- **record_keeping** _(minor)_
  - Evidence: Some areas of recording could be improved and made clearer and we discussed this with the registered manager who took immediate action.
  - Published: 2021-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4525620572

HomeCare Compass is an independent guide and is not affiliated with the CQC.