# Bells Home Care Limited

*Operated by Bells Home Care Ltd.*

Bells Home Care Limited is a CQC-regulated home-care agency in Hornsea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/12/2025

## Practical info

- Postcode: HU18 1LN
- Registered manager: Traykova, Kristina
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Hornsea
- Last CQC check: 16/Dec/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents were recorded and monitored by the registered manager.
  - Published: 2022-03-11
- Finding
  - Evidence: Registered manager understood duty of candour and submitted notifications in line with requirements.
  - Published: 2022-03-11
- Finding
  - Evidence: Provider worked in partnership with the local authority and supported other providers during the pandemic.
  - Published: 2022-03-11
- Finding
  - Evidence: Registered manager seen as approachable and supportive with effective two-way communication.
  - Published: 2022-03-11
- Finding
  - Evidence: Consistently positive feedback about caring nature of staff and reliability ('The staff are 100% reliable, always on time').
  - Published: 2022-03-11
- Finding
  - Evidence: People felt safe and staff had safeguarding training and knew what action to take.
  - Published: 2022-03-11
- Finding
  - Evidence: People received their medicines as prescribed and staff had medicines training and competency assessments.
  - Published: 2022-03-11
- **governance** _(moderate)_
  - Evidence: Further oversight was required to ensure government guidelines and best practice was followed in relation to COVID-19 and recruitment.
  - Published: 2022-03-11
- **governance** _(moderate)_
  - Evidence: Systems and process to manage quality were not robust. The provider undertook some audits; however, these could be further detailed to ensure all areas were monitored.
  - Published: 2022-03-11
- **care_planning** _(minor)_
  - Evidence: Staff had good knowledge on how to mitigate individual risks to people. However, risk assessments were not always detailed.
  - Published: 2022-03-11
- **staffing_levels** _(moderate)_
  - Evidence: The registered manager was having to cover care calls due to staffing shortages. They were actively recruiting.
  - Published: 2022-03-11
- **record_keeping** _(moderate)_
  - Evidence: Records to evidence the safe recruitment of staff was not always in place. For example, references were missing from two files.
  - Published: 2022-03-11
- **staff_competency** _(moderate)_
  - Evidence: Recruitment was not robust. Staff recruitment processes were in place, but these were not always consistently followed.
  - Published: 2022-03-11
- **infection_control** _(moderate)_
  - Evidence: Risk assessments had not been carried out to look at any increased risks to people and staff, although some measures were in place.
  - Published: 2022-03-11
- **infection_control** _(moderate)_
  - Evidence: Staff had not been carrying out covid tests in line with government guidelines.
  - Published: 2022-03-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-11
- Finding
  - Using medicines safely
  - Published: 2022-03-11
- Finding
  - Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-11
- Finding
  - Staffing and recruitment
  - Published: 2022-03-11
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-11

### well_led

- Finding
  - Duty of candour
  - Published: 2022-03-11
- Finding
  - Working in partnership with others
  - Published: 2022-03-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-03-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4517002090

HomeCare Compass is an independent guide and is not affiliated with the CQC.