# Karis Care Services Ltd

*Operated by Karis Care Sevices Ltd.*

Karis Care Services Ltd is a CQC-regulated home-care agency in Alton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/11/2018

## Practical info

- Postcode: GU34 5AJ
- Registered manager: Mazonde, Tarisayi
- Local authority: Hampshire
- Region: South East
- City: Alton
- Last CQC check: 13/Nov/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy and dignity
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-20
- Finding
  - Ensuring people are well treated and supported with kindness and compassion
  - Published: 2019-06-20

### effective

- Finding
  - Staff providing consistent, effective, timely care
  - Published: 2019-06-20
- Finding
  - Eating and drinking
  - Published: 2019-06-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-06-20
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Staff skills, knowledge and experience
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: An external health professional described the service as 'proactive, reliable and professional'.
  - Published: 2019-06-20
- Finding
  - Evidence: The registered manager and director were actively involved in day-to-day operations and encouraged open feedback.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines were administered safely, records were accurately maintained, and no errors had been made.
  - Published: 2019-06-20
- Finding
  - Evidence: People were empowered to make their own decisions and maintain independence, with care planned around individual preferences.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received specialist training based on individual needs and worked proactively with external health professionals.
  - Published: 2019-06-20
- Finding
  - Evidence: Consistent staffing ensured people and staff built positive relationships and staff were familiar with individual needs.
  - Published: 2019-06-20
- Finding
  - Evidence: People were treated with kindness, compassion, dignity and respect, with consistently positive feedback from people and relatives.
  - Published: 2019-06-20
- **cultural_competency** _(minor)_
  - Evidence: The assessment process did not always ensure people's protected equality characteristics were identified. The registered manager told us they would amend the document used to ensure this was covered.
  - Published: 2019-06-20
- **consent_capacity** _(minor)_
  - Evidence: Records regarding people's ability to consent needed to be clearer and some care plans required more detail.
  - Published: 2019-06-20
- **care_planning** _(minor)_
  - Evidence: Care plans were personalised however some lacked detailed information about people's preferences. For example, where people were supported with their medicines this was not always reflected.
  - Published: 2019-06-20

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Personalised care
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-20
- Finding
  - Using medicines safely
  - Published: 2019-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-20
- Finding
  - Supporting people to stay safe from harm and abuse
  - Published: 2019-06-20
- Finding
  - Staffing levels
  - Published: 2019-06-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4514774599

HomeCare Compass is an independent guide and is not affiliated with the CQC.