# POVA Care Ltd

POVA Care Ltd is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2023

## Practical info

- Postcode: BD3 0LT
- Registered manager: Ranu, Aliciya
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with health and social care professionals.
  - Published: 2023-12-06
- Finding
  - Evidence: Consistent care staff allocated to people, supporting dignity, rapport and familiarity.
  - Published: 2023-12-06
- Finding
  - Evidence: Provider demonstrated good duty of candour, acknowledging and apologising when things went wrong.
  - Published: 2023-12-06
- Finding
  - Evidence: Strong staff satisfaction and a family team culture with regular staff meetings open to all.
  - Published: 2023-12-06
- Finding
  - Evidence: Robust auditing systems including care records, medication records, and quarterly whole-service monitoring.
  - Published: 2023-12-06
- Finding
  - Evidence: Positive open culture with leadership going above and beyond contracted duties, such as organising ramp installation and providing food to those in financial hardship.
  - Published: 2023-12-06
- Finding
  - Evidence: Electronic medicine administration alerts ensured missed doses were identified and addressed promptly.
  - Published: 2023-12-06
- Finding
  - Evidence: Cultural competency was strong, with staff able to speak with people in their own language where needed.
  - Published: 2023-12-06
- Finding
  - Evidence: Staff supported people to have choice and control in their care, working in the least restrictive way in line with MCA principles.
  - Published: 2023-12-06
- Finding
  - Evidence: People felt safe and staff understood how to protect people from abuse, with appropriate safeguarding referrals made when needed.
  - Published: 2023-12-06
- **infection_control** _(minor)_
  - Evidence: One person said staff did not always look after their relative's catheter properly which led to spillage and the potential for cross infection.
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4513950674

HomeCare Compass is an independent guide and is not affiliated with the CQC.