# Starline 2000

*Operated by Starline2000 Ltd.*

Starline 2000 is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/12/2025

## Practical info

- Postcode: SE15 5GY
- Registered manager: Igboegwu, Rose
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 03/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-07
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-03-07

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-07
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-07

### Other

- Finding
  - Evidence: The service worked in partnership with healthcare professionals such as podiatrists, psychiatrists and district nurses.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff received regular supervisions in line with the provider's policy.
  - Published: 2023-03-07
- Finding
  - Evidence: The service supported communication needs with individual communication care plans and aids.
  - Published: 2023-03-07
- Finding
  - Evidence: Care plans were person-centred and people and families were involved in reviews.
  - Published: 2023-03-07
- Finding
  - Evidence: People's diverse needs including religion, culture and language were assessed and included in support plans.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff received appropriate training including medicines competency assessments by an external provider.
  - Published: 2023-03-07
- Finding
  - Evidence: Safe recruitment practices were in place and had been strengthened since the last inspection.
  - Published: 2023-03-07
- Finding
  - Evidence: Staff were kind and caring; relatives described staff as 'very good, reliable and they will do anything they can'.
  - Published: 2023-03-07
- **communication_with_families** _(minor)_
  - Evidence: Relatives felt that they received their care on time from regular care staff, but they told us they were not always informed when care staff were running late.
  - Published: 2023-03-07
- **care_planning** _(moderate)_
  - Evidence: One person's risk assessment did not provide staff with the correct information to provide care in a safe way.
  - Published: 2023-03-07
- **safeguarding** _(moderate)_
  - Evidence: The provider had failed to notify the CQC of an incident in a timely manner. Once the inspection was announced the provider sent in the required notification.
  - Published: 2023-03-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-07
- Finding
  - Staffing and recruitment
  - Published: 2023-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-07
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-03-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4504091934

HomeCare Compass is an independent guide and is not affiliated with the CQC.