# Right at Home Reading and Wokingham District

*Operated by Oakingham Care Limited.*

Right at Home Reading and Wokingham District is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/08/2019

## Practical info

- Postcode: RG10 9TU
- Registered manager: Bell, Leisa
- Local authority: Wokingham
- Region: South East
- City: Reading
- Last CQC check: 28/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-08-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-08-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-08-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-08-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-08-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-08-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-08-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-08-28

### Other

- Finding
  - Evidence: Positive staff culture with incentive schemes, senior management accessibility, and strong leadership modelling hands-on care.
  - Published: 2019-08-28
- Finding
  - Evidence: Comprehensive 12-week induction with shadowing, Care Certificate-based mandatory training, and ongoing competency assessments.
  - Published: 2019-08-28
- Finding
  - Evidence: Safe medicines management using electronic MAR systems with mobile prompts and daily audits, with no unexplained gaps or errors found.
  - Published: 2019-08-28
- Finding
  - Evidence: Active community engagement including partnerships with Age Concern, Alzheimer's Society, and local dementia charities.
  - Published: 2019-08-28
- Finding
  - Evidence: Effective quality assurance through daily audits, spot checks, supervisions, appraisals, and a structured reflective practice culture.
  - Published: 2019-08-28
- Finding
  - Evidence: Strong safeguarding culture with 'no strangers' policy, open-door management approach, and real-time electronic alerts for missed or late visits.
  - Published: 2019-08-28
- Finding
  - Evidence: Outstanding end-of-life care with staff providing compassionate emotional and spiritual support to people and their families.
  - Published: 2019-08-28
- Finding
  - Evidence: Robust electronic care system enabling real-time monitoring of visits, medicines administration, and instant care plan updates accessible to staff and families.
  - Published: 2019-08-28

### responsive

- Finding
  - End of life care and support
  - Published: 2019-08-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-08-28
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-08-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-08-28
- Finding
  - Preventing and controlling infection
  - Published: 2019-08-28
- Finding
  - Using medicines safely
  - Published: 2019-08-28
- Finding
  - Staffing and recruitment
  - Published: 2019-08-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-08-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-08-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-08-28
- Finding
  - Continuous learning and improving care
  - Published: 2019-08-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-08-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-08-28
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-08-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4503119434

HomeCare Compass is an independent guide and is not affiliated with the CQC.