# Littleton House

*Operated by Crowne Home Care Limited.*

Littleton House is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2022

## Practical info

- Postcode: B45 0JD
- Registered manager: Kaur, Sharandip
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 04/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager demonstrated understanding of duty of candour
  - Published: 2022-05-04
- Finding
  - Evidence: Strong partnership working with GPs, psychiatrists, learning disability team, district nurses, OTs and SALT
  - Published: 2022-05-04
- Finding
  - Evidence: Person-centred culture promoting choice, dignity and empowerment
  - Published: 2022-05-04
- Finding
  - Evidence: Previous breach of Regulation 17 (Good governance) resolved with improved quality monitoring systems
  - Published: 2022-05-04
- Finding
  - Evidence: Robust infection prevention and control practices including PPE, testing and shielding
  - Published: 2022-05-04
- Finding
  - Evidence: Staff trained in safeguarding and confident in recognising and escalating concerns
  - Published: 2022-05-04
- Finding
  - Evidence: Improved analysis of trends in incidents and accidents on a monthly basis
  - Published: 2022-05-04
- Finding
  - Evidence: Sufficient staffing levels secured through working with the local authority
  - Published: 2022-05-04
- Finding
  - Evidence: Safe recruitment with DBS checks completed prior to staff commencing work
  - Published: 2022-05-04
- Finding
  - Evidence: Staff received medication training and underwent competency checks; medicines managed safely
  - Published: 2022-05-04
- Finding
  - Evidence: Improvements made to care records and risk assessments clearly outlining people's support needs
  - Published: 2022-05-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-05-04
- Finding
  - Staffing and recruitment
  - Published: 2022-05-04
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-05-04

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-05-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-450245368

HomeCare Compass is an independent guide and is not affiliated with the CQC.