# Amber Home Carers

*Operated by Amber Home Carers Ltd.*

Amber Home Carers is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/04/2022

## Practical info

- Postcode: SW14 8AB
- Registered manager: Kaur, Jaspreet
- Local authority: Richmond upon Thames
- Region: London
- City: London
- Last CQC check: 05/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Lessons learned from incidents and safeguarding concerns reviewed for emerging themes
  - Published: 2022-04-05
- Finding
  - Evidence: Electronic care planning system providing access to people, relatives and staff via portal
  - Published: 2022-04-05
- Finding
  - Evidence: Effective partnership working with healthcare professionals
  - Published: 2022-04-05
- Finding
  - Evidence: Staff received monthly supervision and annual appraisal
  - Published: 2022-04-05
- Finding
  - Evidence: Robust quality assurance system with regular audits of care logs, care plans, risk assessments, MAR, complaints and staff files
  - Published: 2022-04-05
- Finding
  - Evidence: Open, positive and transparent leadership culture with clear vision and values
  - Published: 2022-04-05
- Finding
  - Evidence: Effective infection prevention and control with proper PPE use and up-to-date policy
  - Published: 2022-04-05
- Finding
  - Evidence: Medicines safely administered, audited, stored and disposed of
  - Published: 2022-04-05
- Finding
  - Evidence: Risks to people assessed, monitored and updated as needs changed
  - Published: 2022-04-05
- Finding
  - Evidence: Safe service with appropriately recruited staff in sufficient numbers
  - Published: 2022-04-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-05
- Finding
  - Using medicines safely
  - Published: 2022-04-05
- Finding
  - Staffing and recruitment
  - Published: 2022-04-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-05

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-04-05
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-04-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-04-05
- Finding
  - Duty of candour
  - Published: 2022-04-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4492275240

HomeCare Compass is an independent guide and is not affiliated with the CQC.