# Abbeyfield Hope Bank View

*Operated by Abbeyfield Society (The).*

Abbeyfield Hope Bank View is a CQC-regulated home-care agency in Sunderland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/01/2026

## Practical info

- Postcode: SR3 1EB
- Registered manager: Elliott, Kimberley
- Local authority: Sunderland
- Region: North East
- City: Sunderland
- Last CQC check: 23/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Up-to-date infection control and Covid-19 specific policies with regular audits and action taken
  - Published: 2021-01-14
- Finding
  - Evidence: Staff supported people's social and emotional wellbeing through video/telephone calls during visiting restrictions
  - Published: 2021-01-14
- Finding
  - Evidence: Additional cleaning of frequently touched surfaces and very clean environment maintained
  - Published: 2021-01-14
- Finding
  - Evidence: Sufficient PPE available and staff trained in correct donning and doffing procedures
  - Published: 2021-01-14
- Finding
  - Evidence: Robust temperature checking and health declarations for all staff and visitors on entry
  - Published: 2021-01-14
- Finding
  - Evidence: High overall satisfaction rate of 90% from resident questionnaires; positive atmosphere noted throughout.
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to maintain independence and treated with dignity and respect.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager described by people and staff as approachable, supportive and effective.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong quality assurance systems with regular checks across medicines, infection control, health and safety.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were well supported with relevant training and regular one-to-ones with management.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were detailed and personalised, reflecting individual wishes, preferences and dignity.
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with staff responding quickly to people's needs and arriving reliably on time.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective safeguarding procedures in place; staff had good understanding of safeguarding and whistleblowing.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely following proactive action by the registered manager to address previous errors and trends.
  - Published: 2020-01-29
- Finding
  - Evidence: People gave extremely positive feedback about care received, describing staff as kind, caring and excellent.
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: We noted on some occasions the control measures lacked detail. We discussed this with the registered manager who agreed to review the assessments.
  - Published: 2020-01-29
- **incident_learning** _(minor)_
  - Evidence: The registered manager was in the process of developing a tool to make identifying trends and patterns more effective. This had been recommended following a recent local authority review.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: The registered manager had not made the required statutory notifications to the Care Quality Commission. For example, where incidents had been referred to the local authority as potential safeguarding concerns.
  - Published: 2020-01-29

### safe

- Finding
  - S5 How well are people protected by the prevention and control of infection?
  - Published: 2021-01-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4492090037

HomeCare Compass is an independent guide and is not affiliated with the CQC.