# Yourcare24

*Operated by Yourcare24 Ltd.*

Yourcare24 is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/01/2024

## Practical info

- Postcode: S9 2FH
- Registered manager: Chigumira, Stewart
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 11/Jan/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with families
  - Published: 2019-06-20
- Finding
  - Involvement in care decisions
  - Published: 2019-06-20
- Finding
  - Kindness and dignity
  - Published: 2019-06-20

### effective

- Finding
  - Supervision and appraisal
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: Staff knowledgeable about MCA and DoLS; decisions made in people's best interests
  - Published: 2024-01-11
- Finding
  - Evidence: Accidents and incidents recorded with action taken to mitigate future occurrences
  - Published: 2024-01-11
- Finding
  - Evidence: Electronic care planning system provided transparency and reassurance to relatives
  - Published: 2024-01-11
- Finding
  - Evidence: Provider worked in partnership with external professionals who held the service in high regard
  - Published: 2024-01-11
- Finding
  - Evidence: Positive open culture with strong leadership and clear management structure
  - Published: 2024-01-11
- Finding
  - Evidence: Person-centred care plans with staff adapting to changing needs
  - Published: 2024-01-11
- Finding
  - Evidence: Medicines administered safely with MAR records and staff collecting pharmacy supplies when needed
  - Published: 2024-01-11
- Finding
  - Evidence: Safe and thorough recruitment processes in place
  - Published: 2024-01-11
- Finding
  - Evidence: Effective call monitoring system ensuring timely visits; people reported no missed calls
  - Published: 2024-01-11
- Finding
  - Evidence: Robust safeguarding systems with staff confident in recognising, reporting and recording concerns
  - Published: 2024-01-11

### responsive

- Finding
  - End of life care
  - Published: 2019-06-20
- Finding
  - Complaints handling
  - Published: 2019-06-20
- Finding
  - Person-centred care planning
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-11
- Finding
  - Preventing and controlling infection
  - Published: 2024-01-11
- Finding
  - Using medicines safely
  - Published: 2024-01-11
- Finding
  - Staffing and recruitment
  - Published: 2024-01-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-01-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-11
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2024-01-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-11
- Finding
  - Staff engagement
  - Published: 2019-06-20
- Finding
  - Leadership and culture
  - Published: 2019-06-20
- Finding
  - Governance and quality assurance
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4488062364

HomeCare Compass is an independent guide and is not affiliated with the CQC.