# Everycare Romford

*Operated by SMS Health Care Services Limited.*

Everycare Romford is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/11/2022

## Practical info

- Postcode: RM1 1JL
- Registered manager: Tanny, Nayma
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 25/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-10
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2022-12-10
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-12-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-10
- Finding
  - Supporting people to live healthier lives and access healthcare
  - Published: 2022-12-10
- Finding
  - Staff providing consistent, effective, timely care
  - Published: 2022-12-10
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-12-10
- Finding
  - Assessing people's needs and choices
  - Published: 2022-12-10
- Finding
  - Staff skills, knowledge and experience
  - Published: 2022-12-10

### Other

- Finding
  - Evidence: The service worked in partnership with external organisations and the local authority.
  - Published: 2022-12-10
- Finding
  - Evidence: Complaints were handled appropriately with records of investigations and actions taken.
  - Published: 2022-12-10
- Finding
  - Evidence: People's dignity, privacy and independence were respected and promoted.
  - Published: 2022-12-10
- Finding
  - Evidence: The service was compliant with the Mental Capacity Act 2005 principles.
  - Published: 2022-12-10
- Finding
  - Evidence: People were supported to eat and drink appropriately with dietary preferences recorded in care plans.
  - Published: 2022-12-10
- Finding
  - Evidence: People and relatives consistently praised the registered manager for their caring approach and personal skills.
  - Published: 2022-12-10
- Finding
  - Evidence: Staff communicated effectively with each other through daily notes and care plans.
  - Published: 2022-12-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-10
- Finding
  - Personalised care
  - Published: 2022-12-10

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-10
- Finding
  - Systems and processes to safeguard people
  - Published: 2022-12-10
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-10
- Finding
  - Staffing levels
  - Published: 2022-12-10
- Finding
  - Using medicines safely
  - Published: 2022-12-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-10
- Finding
  - Managers and staff are clear about their roles
  - Published: 2022-12-10
- Finding
  - Provider plans and promotes person-centred, high-quality care
  - Published: 2022-12-10
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4479270616

HomeCare Compass is an independent guide and is not affiliated with the CQC.