# Sipi Care Agency Ltd

*Operated by Sipi Care Agency Limited.*

Sipi Care Agency Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/05/2020

## Practical info

- Postcode: NW10 7PN
- Registered manager: Liswaniso, Francesca Siphiwe
- Local authority: Ealing
- Region: London
- City: London
- Last CQC check: 01/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Communication needs were documented in care plans, including language and sensory requirements
  - Published: 2023-02-01
- Finding
  - Evidence: Service worked in partnership with social workers and healthcare professionals for coordinated care
  - Published: 2023-02-01
- Finding
  - Evidence: Provider engaged people and relatives through periodic calls and bi-annual questionnaires
  - Published: 2023-02-01
- Finding
  - Evidence: Positive open culture with approachable registered manager available 7 days a week
  - Published: 2023-02-01
- Finding
  - Evidence: Provider conducted unannounced spot-checks on care staff in people's homes to assess performance
  - Published: 2023-02-01
- Finding
  - Evidence: Complaints handling systems were in place and people knew how to raise concerns; staff felt listened to
  - Published: 2023-02-01
- Finding
  - Evidence: Care plans were personalised and responsive to people's needs, with previous shortfalls addressed since last inspection
  - Published: 2023-02-01
- **consent_capacity** _(minor)_
  - Evidence: one person's care plan did not clearly record if they had agreed to their care arrangements or a relative had agreed on their behalf
  - Published: 2023-02-01
- Finding
  - Evidence: Infection control policy reviewed and all care workers completed infection control training; PPE supplies maintained.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular staff team meetings held throughout 2017 covering care updates, training, and policy reminders.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager proactively responded to people's concerns, including liaising with GPs, local authorities, and arranging additional support.
  - Published: 2021-10-30
- Finding
  - Evidence: Risk assessments completed prior to care commencement, with clear guidance to care workers on mitigating identified risks.
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding adults policy reviewed in February 2017 with clear guidance for care workers on identifying and reporting abuse.
  - Published: 2021-10-30
- Finding
  - Evidence: Provider took action to improve staff recruitment, ensuring all files included application forms, two references, employment history, interview records, and DBS checks.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: in all three records care workers recorded they 'gave' people their medicines
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: these checks did not pick up some issues the provider needed to address. This included the need to improve the recording of the support care workers gave people with their prescribed medicines
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: We did not see evidence that the registered manager had enabled people to give their views independently, supported by an advocate or family member or evidence of other checks and audits
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-01
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-01
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - End of life care planning
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-01
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-02-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-01
- Finding
  - Regulatory compliance and CQC notification
  - Published: 2021-10-30
- Finding
  - Leadership visibility and staff support
  - Published: 2021-10-30
- Finding
  - Quality assurance systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-447560243

HomeCare Compass is an independent guide and is not affiliated with the CQC.