# All About Care (South West) Limited

*Operated by All About Care South West Limited.*

All About Care (South West) Limited is a CQC-regulated home-care agency in Dorchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 23/04/2024

## Practical info

- Postcode: DT1 3AZ
- Local authority: Dorset
- Region: South West
- City: Dorchester
- Last CQC check: 23/Apr/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-01-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-01-30

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-30

### Other

- Finding
  - Evidence: New care plans completed since new management were found to be person centred.
  - Published: 2024-01-30
- Finding
  - Evidence: The service worked closely with other agencies; healthcare professionals noted positive improvements since new management took over.
  - Published: 2024-01-30
- Finding
  - Evidence: Staff had been provided with an up-to-date effective training programme due to be completed in July 2023.
  - Published: 2024-01-30
- Finding
  - Evidence: Pre-assessments had been completed for every person who started using the service from May 2023.
  - Published: 2024-01-30
- Finding
  - Evidence: New management team was open and honest throughout the inspection and proactively identified issues.
  - Published: 2024-01-30
- Finding
  - Evidence: Infection prevention and control procedures were in place and robust with adequate PPE supplies.
  - Published: 2024-01-30
- Finding
  - Evidence: Staff had been recruited safely into the service with checks including full employment history, references and DBS checks.
  - Published: 2024-01-30
- Finding
  - Evidence: People told us they felt safe and felt well cared for by staff who were kind and caring.
  - Published: 2024-01-30
- **safeguarding** _(critical)_
  - Evidence: Incidents that affected the health, safety and welfare of people using the service had not always been reported internally and to the relevant external authorities/bodies.
  - Published: 2024-01-30
- **record_keeping** _(moderate)_
  - Evidence: Risk assessments had not been completed to assess people's susceptibility to infections and any potential risk of harm from their environments.
  - Published: 2024-01-30

### responsive

- Finding
  - End of life care and support
  - Published: 2024-01-30
- Finding
  - Meeting people's communication needs
  - Published: 2024-01-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-01-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-01-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-30
- Finding
  - Staffing and recruitment
  - Published: 2024-01-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-30
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-01-30
- Finding
  - Using medicines safely
  - Published: 2024-01-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2024-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-447484919

HomeCare Compass is an independent guide and is not affiliated with the CQC.