# Blu-Sky Care Limited

Blu-Sky Care Limited is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/11/2019

## Practical info

- Postcode: WV2 4DG
- Registered manager: Jemedze, Tinodaishe
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 02/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-11-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-11-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-11-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-11-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-11-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-11-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-11-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-11-02

### Other

- Finding
  - Evidence: Staff liaised effectively with external healthcare professionals to support people's changing needs.
  - Published: 2021-01-28
- Finding
  - Evidence: The management team was described as approachable and regularly conducted spot checks and quality audits.
  - Published: 2021-01-28
- Finding
  - Evidence: Complaints were handled in a timely and thorough manner.
  - Published: 2021-01-28
- Finding
  - Evidence: Staff received induction training, shadowing periods, probationary assessments, regular supervision meetings, and updated training.
  - Published: 2021-01-28
- Finding
  - Evidence: Care records were personalised and regularly reviewed; people felt involved in their care planning process.
  - Published: 2021-01-28
- Finding
  - Evidence: People received visits at agreed times from the correct number of staff who stayed for the full duration, confirmed by electronic timekeeping records.
  - Published: 2021-01-28
- Finding
  - Evidence: Staff demonstrated strong knowledge of safeguarding procedures and could identify external agencies to report abuse to.
  - Published: 2021-01-28
- Finding
  - Evidence: People and their representatives were consistently positive about the caring and compassionate nature of staff.
  - Published: 2021-01-28
- **care_planning** _(minor)_
  - Evidence: we found that one person's records did not contain guidance on how staff should keep the person and themselves safe. This person sometimes presented behaviour which may challenge staff.
  - Published: 2021-01-28
- **record_keeping** _(minor)_
  - Evidence: we found that one person's work history was missing from their application form, so it could not be established whether references had been provided by their last employer.
  - Published: 2021-01-28
- **medication_management** _(minor)_
  - Evidence: We found some minor issues which had not been identified by medicines audits and spoke with the Team Leader about this.
  - Published: 2021-01-28
- **governance** _(moderate)_
  - Evidence: They did not return a PIR and the provider told us this had possibly been due to an email issue at the service. This meant that the provider's systems were not suitable and there was a risk that information...may not reach them
  - Published: 2021-01-28

### responsive

- Finding
  - End of life care and support
  - Published: 2019-11-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-11-02
- Finding
  - Meeting people's communication needs
  - Published: 2019-11-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-11-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-11-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-11-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-11-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-11-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-11-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-446703229

HomeCare Compass is an independent guide and is not affiliated with the CQC.