# Helping Hands - East Northumberland

*Operated by HH Community Care Limited.*

Helping Hands - East Northumberland is a CQC-regulated home-care agency in Cramlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2022

## Practical info

- Postcode: NE23 7RZ
- Registered manager: Dickson, Alison
- Local authority: Northumberland
- Region: North East
- City: Cramlington
- Last CQC check: 18/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals and positive feedback from care managers
  - Published: 2022-07-05
- Finding
  - Evidence: Open and transparent culture with duty of candour observed by registered manager
  - Published: 2022-07-05
- Finding
  - Evidence: Improved programme of audits and quality assurance checks
  - Published: 2022-07-05
- Finding
  - Evidence: Personalised care plans with people and relatives involved in planning and reviews
  - Published: 2022-07-05
- Finding
  - Evidence: No missed calls reported and travel times allocated between care calls
  - Published: 2022-07-05
- Finding
  - Evidence: Safe recruitment with DBS checks updated every three years as good practice
  - Published: 2022-07-05
- Finding
  - Evidence: Robust infection prevention and control procedures with PPE compliance and twice-weekly COVID testing
  - Published: 2022-07-05
- Finding
  - Evidence: Medicines safely managed with new live IT monitoring system showing timely administration
  - Published: 2022-07-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-05
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-05

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-07-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-05
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-05
- Finding
  - Using medicines safely
  - Published: 2022-07-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-05
- Finding
  - Duty of candour
  - Published: 2022-07-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4462212586

HomeCare Compass is an independent guide and is not affiliated with the CQC.